2nd Level Engineer Backoffice IT Operation

**What you will do. A glimpse in your role:** As an **Application Support Engineer**, you will play a critical role in ensuring the **reliability, stability, and smooth operation** of our in‑house **DBO applications**, built on modern **.NET, Angular, and MSSQL** architectures. You will work close to production systems, supporting distributed, event‑driven platforms and continuously improving operational excellence. You will collaborate closely with **Developers, QA, DevOps, UX, and Product teams** to investigate issues, optimize operability, and drive continuous service improvements. This role requires strong analytical thinking, clear communication, operational awareness, and a passion for automation and developer experience. **Every action has an impact. You will make a difference here if you:** * Provide **L2 application support**, ensuring high availability, resilience, and operational continuity of production systems. * Troubleshoot complex production issues using **logs, dashboards, metrics, and traces**, applying deep system knowledge to resolve incidents efficiently. * Support **Kubernetes-based workloads**, including pod diagnostics, log analysis, restarts, probes, networking, and scaling behavior. * Investigate **backend and API issues**, event‑driven flows using **RabbitMQ**, and database‑related problems in **MSSQL**. * Collaborate in **incident response**, post‑incident reviews, root‑cause analysis, and continuous improvement initiatives. * Maintain and continuously improve **runbooks, SOPs, and internal knowledge bases**. * Participate in **release validation** and **operational readiness reviews** to ensure production stability. * Create, understand, and maintain **basic automation scripts** using **PowerShell and Bash** to reduce manual operations. * Contribute to **DevOps and Developer Experience (DevEx)** improvements, including CI/CD reliability, deployment consistency, and environment stability. * Enhance **observability and service telemetry** through actionable alerts, dashboards, and monitoring improvements. * Apply **secure‑by‑design principles**, following OWASP guidelines, OIDC/OAuth2 standards, and compliance requirements. * Leverage **AI‑assisted tools** for scripting, log analysis, diagnostics, and documentation—while critically validating outputs. * Participate in **on‑call rotations**, out‑of‑hours deployments, and incident support when required. **Key competencies to empower your journey. You'll drive towards success if:** * You have strong **analytical and problem‑solving skills** with a structured approach to incident investigation. * You are comfortable working in **production environments** and understand the operational impact of your actions. * You communicate clearly and effectively, adapting technical topics for different audiences. * You work well independently and thrive as part of a **cross‑functional, multicultural team**. * You are proactive, curious, and motivated by continuous improvement. * You enjoy working in **regulated and high‑availability environments**. **Skills** * Scripting and automation using **PowerShell and Bash**. * Strong understanding of **.NET‑based services**, including API behavior, configuration, logging, diagnostics, and **C# fundamentals**. * Hands‑on experience with **REST APIs** and tools such as **Postman**. * Solid **SQL skills** (preferably MSSQL): query writing, debugging, and data validation. * Experience with **RabbitMQ**, including message flows, retries, DLQs, and event‑driven troubleshooting. * Log analysis and monitoring using **Splunk**, including writing queries and building dashboards. * **Kubernetes fundamentals**: pods, events, probes, restarts, configs, and scaling. * Observability concepts: **logs, metrics, traces**, and dashboard‑driven analysis. * CI/CD fundamentals, including troubleshooting pipelines and quality gates. * Experience with deployment tools such as **Jenkins**. * Security awareness, including **OWASP basics**, **OIDC/OAuth2 flows**, and secure secret handling. * AI‑assisted operational work: log insights, script drafting, and documentation support. * Strong administrative experience with **ticketing systems** such as Jira, ServiceNow, Xurrent, or similar. * Frontend debugging experience using **browser developer tools** and a basic understanding of **JavaScript**. * Experience in **financial services or PCI‑DSS regulated environments** is a strong plus. * Solid experience with **Microsoft Office tools**, **Active Directory**, and **Windows Server**. **Qualifications and education requirements** * University degree in **Computer Science, IT, Engineering**, or equivalent practical experience. * **5+ years of experience** in application support or production operations. * Hands‑on experience supporting **distributed systems** in modern **Agile environments**. * Exposure to **ITIL** or service management practices (ITIL Foundation preferred). * Strong **English communication skills**, both written and verbal. **Together, we go further:** At **Global Blue**, great work happens when talented people come together in a supportive and inspiring environment. Here’s what you can expect: * A role in a **fast‑growing, international company** * Opportunities for **professional development and career growth** * A **multicultural workplace**, collaborating with colleagues across regions * An inspiring team and a **dynamic, forward‑thinking culture** * A range of employee benefits, including: * Employee referral program * Team‑building activities and events * Annual Christmas Party and more We foster career growth through **internal mobility**, embrace an **Agile Working Model**, and prioritize **work‑life balance**. Committed to sustainability, we focus on creating positive impacts for employees, clients, and communities. Guided by our **5 Ways of Working**, we value collaboration, innovation, client satisfaction, and shared success. **Feels like you? Explore further!** **Let’s write the future together: apply now!** Follow us on Social Media! [**Global Blue**](https://www.linkedin.com/company/global-blue/posts/?feedView=all) **Important Notice for Applicants** Job‑related scams are becoming increasingly common. To stay safe, please follow these guidelines when applying: * **Submit applications only through official Global Blue channels.** We do not use any third‑party services or platforms for recruitment. * **Always verify emails or LinkedIn messages.** Ensure communications come from official **@globalblue.com** addresses or certified Global Blue recruiters/employees. * **We will never ask for payment or personal financial information** during the hiring process. If anyone requests this, it is a scam — report it immediately.