2026 Workforce Management Gvpkp

Job Title: 2026 Workforce Management GVPKP Job Description The Sr. Manager Workforce Management is responsible for managing a team to develop accurate and timely forecasts, capacity plans, schedules, pre-day schedule management, intraday management, and post-day performance analysis. This position is responsible for the execution of workforce strategy. **Responsibilities** * Review completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standards * Partner with Business Development, Operations, and Clients to develop new models to support staffing and volume changes * Lead reviews of Call Center efficiency and customer service performance to ensure client needs and Concentrix financial performance are met * Partner with support functions to ensure that forecasting, planning, and scheduling tools/software are properly configured and maintained to support the Workforce Management team * Lead the development of forecasts, resource plans, and schedules for new programs * Associate's degree in related field from a four-year college or university with more than seven years of relevant experience (with at least two years of Progressive Management Experience) preferred * Experience with forecasting, capacity planning and scheduling software tools * Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates * Advanced Microsoft Office skills * Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment * Demonstrated ability to mentor, coach and provide direction to a team of employees * Demonstrated ability to take initiative and ownership with focus on continuous improvement * Excellent attention to detail * Demonstrated ability to foster customer service disposition and sense of professionalism for self and team * Solid understanding of the organization's business operations and industry. Demonstrated business acumen * Demonstrated ability to comprehend, analyze, and interpret **Qualifications** * 3+ years of experience in a similar role * Proficiency with Microsoft Office * Strong organizational and communication skills * Strong ability to multitask * Comfort working with multiple groups within business #LI-DNI Location: PHL Makati City - Makati Rec Hub, GF-BPI Philam Life Building Language Requirements: Time Type: