A V Lead Technician

About the Role -------------- The A/V Lead Technician is responsible for delivering reliable, high-quality audio-visual support across our Events and other High-Profile meetings, conference rooms and overall A/V technology footprint, and client and business facing Zoom systems and accounts. This role serves as a key operational resource for daily A/V service delivery, including Event Support, incident response, A/V system maintenance, Zoom environment support, and conference room readiness. What You'll Do -------------- **Event and Meeting support** * Experience supporting live in-person and broadcast events, operating professional presentation hardware (Video switchers, audio mixers, PTZ camera control). * Experience supporting, and troubleshooting of enterprise event AV including QSC, Yamaha, Vizrt, Ross, Barco, Blackmagic, Cisco and Logitech. * Experience supporting C-Suite level executives, working comfortably to provide audio/mic support **Conferencing & Room Support** * Provide daily operational support for conference rooms, studios, Zoom Rooms, and collaboration technologies, including customer facing support for in-meeting A/V technologies * Troubleshoot and resolve incidents across devices, DSPs, CPU’s, cameras, microphones, and displays. * Perform fleet-wide room certification and readiness checks. * Maintaining Conference Room systems, ensuring Firmware and software currency is updated. * Frequent Conference room testing and functionality checks. **Incident Response, Ticketing & Service Management** * Manage, triage, and resolve A/V incidents and requests through the corporate ITSM (ServiceNow or Jira). * Maintain strong ticket hygiene: timely updates, root-cause notes, detailed resolution steps, and proper closure. * Monitor SLA performance, escalate when necessary, and help ensure consistent service delivery. Who You Are ----------- **Required** * 3–5 years of experience supporting Audio/Visual technologies, preferably in a corporate setting, with an emphasis on Event support or equivalent experience. * Hands-on expertise with conferencing technologies (Zoom/Teams), DSPs, and audio and video control systems. * Demonstrated ability to communicate clearly and professionally with customers and senior stakeholders, including C-suite executives, and to adapt communication to different audiences. * Strong understanding of A/V signal flow, acoustic principles, IP networking fundamentals. * Strong documentation and communication skills. **Preferred** * Experience with broadcast technologies, encoders, NDI/SRT workflows, or advanced production tools. * Experience troubleshooting Windows and macOS platforms, especially as it relates to A/V technologies (desktop meeting platforms) * Able to take initiative, seek out information, and work effectively both independently and collaboratively. Comfortable managing changing priorities and communicating closely with colleagues in a deadline-driven environment.