Access Care Supervisor- Central Scheduling Financial Clearance

**Position Overview** ===================== United Health Services (UHS) is seeking an Access Care Supervisor to provide operational leadership and oversight for Central Scheduling and Financial Clearance functions. Reporting to the Access Care Manager, the Access Care Supervisor is responsible for coordinating daily operations, ensuring efficient patient access workflows, and supporting exceptional service delivery across scheduling, pre-registration, financial counseling, and financial clearance activities. This role plays a critical part in maintaining compliance, promoting operational excellence, and ensuring patients and providers receive timely and accurate support throughout the care access process. The Access Care Supervisor leads quality assurance and performance improvement initiatives, conducts operational reviews, and monitors team performance to identify opportunities for enhanced efficiency and service quality. Working collaboratively with patients, physicians, and internal stakeholders, the supervisor manages follow-up activities, addresses compliance concerns, and supports the ongoing success of the department through coaching, process improvement, and staff development. This position serves as a key resource in fostering a culture of accountability, collaboration, and continuous improvement while ensuring a positive patient experience and organizational compliance standards. **Primary Department, Division, or Unit:** Access Care, UHS Revenue Cycle Operations **Primary Work Shift:** Day **Regular Scheduled Weekly Hours:** 40 **Compensation Range:** per hour, depending on experience \----- **Job Responsibilities** ======================== * Supervise the daily operations of Central Scheduling and Financial Clearance functions to ensure efficient and effective service delivery. * Provide leadership, guidance, and support to Scheduling, Pre-Registration, Scheduled Financial Counseling, and Financial Clearance team members. * Monitor departmental workflows and operational performance to identify opportunities for improvement and increased efficiency. * Conduct quality assurance reviews to ensure accuracy, consistency, and adherence to established standards and procedures. * Lead performance improvement initiatives and implement corrective actions to enhance operational outcomes and patient experience. * Coordinate and manage follow-up activities with patients, physicians, and other stakeholders to resolve issues and support continuity of care. * Ensure compliance with organizational policies, regulatory requirements, and departmental procedures. * Identify areas of non-compliance and collaborate with staff and leadership to implement corrective and preventive measures. * Support the Access Care Manager in achieving departmental goals, strategic initiatives, and ongoing operational success. * Prepare reports, track key performance indicators, and communicate operational trends, challenges, and recommendations to department leadership. **Education/Experience** **Required:** * High School Diploma or equivalent * Five (5) years’ experience in access care, customer service or a related field * Two (2) years supervisory experience OR demonstrated internal experience as a supervisor, senior access care rep, or Team Lead Access care **​Preferred:** * Bachelor’s degree * Five (5) years’ experience in access care, customer service or a related field, * Two (2) years supervisory experience. * Certified Healthcare Access Associate (CHAA) or Certified Healthcare Access Manager (CHAM) \----- **Why You’ll Love Working at UHS** ================================== At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life. **A Culture of Connection** – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations. **Comprehensive Benefits for Life & Family** – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection. ​**Well-Being & Financial Security** – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet. ​**Growth That Moves with You** – With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly. ​**A Place to Call Home** – Located in New York’s Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities. \----- **About United Health Services** ================================ United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.  At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us! United Health Services is an Equal Opportunity Employer. \----- _United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com._