Accommodation Advisor

**Salary:** £25,936.00 - £30,000.00 Per year ‌ We've got an opportunity for a part time **Accommodation Advisor** to join our team based in Gloucester. Our specialist Key Worker housing offers self-catering accommodation ranging from shared flats for single residents to apartments and houses for couples or families. We provide flexible stays from one night to a year or more. Based on-site at Gloucestershire Royal Hospital, we predominantly accommodate NHS employees, although our homes are also available to other Key Workers. This is a varied role with no two days the same, covering a wide range of property and tenancy administration. **This role is part-time (22.5 hours per week), usually 12:00 pm – 4:30 pm Monday to Friday. We are happy to discuss how the hours are worked over the week.** **What you'll be doing** * Acting as the first point of contact for customers, answering enquiries by phone, email, and in person. * Meeting and greeting customers, contractors, and visitors at reception. * Raising purchase orders and invoices and ensuring they are paid. * Following our arrears process with customers who have fallen behind with their accommodation charges, issuing letters and reconciling accounts. * Supporting bookings, move-in and move-out processes, including key management and documentation. * Carrying out site health and safety inspections and property checks. * Logging repairs, liaising with contractors, and keeping residents updated. * Managing post and general administration. * Updating systems to maintain accurate occupancy, booking, and contact records. * Supporting the Accommodation Manager and working with NHS Trusts and other partners to meet housing needs. **What you'll need** * A strong customer focus with proven administration or customer service experience. * Excellent organisational skills, with the ability to manage competing priorities. * Attention to detail and confidence with figures (rent calculations and invoicing). * Ability to multitask and work effectively in a busy environment. * A positive, flexible, and proactive approach. * Confidence working independently and as part of a team. Experience in a similar environment such as hospitality, lettings, or shared accommodation is desirable. _A DBS check will be required for the successful candidate._ **We have some great benefits at SNG, including:** * 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) * Chance to buy or sell holiday as part of our flexible benefits package * 3 additional wellbeing days and 2 paid volunteering days * Generous matched pension scheme up to 12% and Life cover at 4x salary * Enhanced maternity/paternity/adoption pay  * Options for private medical insurance, dental insurance and critical illness cover * Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values. Please note a Basic DBS check will be undertaken for the successful candidate.