Accommodation Manager Reef Gateway Hotel Airlie Beach

**Lead the Accommodation Team at a Thriving Airlie Beach Icon** Reef Gateway Hotel is a busy, well-established venue within Australian Venue Co., currently undergoing exciting renovations — with even more ahead for the property. Reporting to the Venue Manager, you'll oversee the day-to-day operations of the accommodation department, ensuring high standards across guest experience, presentation, team performance, compliance and operational efficiency. This role is ideal for a strong hospitality leader who enjoys balancing guest service, operational management and team leadership while creating memorable guest experiences. **What's on Offer** * Salary package of $79,550 * Career progression opportunities across Australian Venue Co. venues * Staff discounts across food and beverage * Supportive and energetic team culture * Opportunity to be part of a busy, well-established Airlie Beach venue currently undergoing exciting renovations **Key Responsibilities** * Lead day-to-day accommodation operations * Oversee reservations, check-in/check-out and room allocation processes * Maintain high standards across guest experience, cleanliness and presentation * Manage guest feedback and customer service recovery professionally * Supervise, train and support accommodation team members * Ensure compliance, safety and operational procedures are followed * Complete operational reporting and support continuous improvement initiatives * Monitor occupancy, room standards and operational efficiencies * Support a positive, accountable and high-performing team culture * Work closely with the broader venue team to deliver a seamless guest experience **What We're Looking For** * Previous experience within accommodation, hotel or hospitality management * Experience using RMS or a similar property management system is essential * Strong knowledge of reservations and accommodation operations * Excellent leadership, communication and organisational skills * Ability to manage competing priorities in a fast-paced environment * Strong guest service and problem-solving skills * Hands-on leadership style with strong attention to detail * Flexible availability including weekends and peak periods when required * A proactive operator who takes pride in standards, team culture and guest experience If you're looking for your next hospitality leadership opportunity within a vibrant and growing venue group, we'd love to hear from you. **Apply now and join the team at Reef Gateway Hotel.**