Account Coordinator - Contact Center

**Who We Are:** At OPENLANE we make wholesale easy so our customers can be more successful. **We’re a technology company** building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. **We’re a data company** helping customers buy and sell smarter with clear, actionable insights they can understand and use. **And we’re an innovation company** accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. **Our Values:** **Driven Waybuilders.** We pursue challenges that inspire us to build, create, and innovate. **Relentless Curiosity.** We seek to understand and improve our customers’ experience. **Smart Risk-Taking.** We transform risk into progress through data, experience, and intuition. **Fearless Ownership.** We deliver what we promise and learn along the way. **What We Offer:** * Competitive pay * Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) * Immediately vested 401K (US) or RRSP (Canada) with company match * Paid Vacation, Personal, and Sick Time * Paid maternity and paternity leave (US) * Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) * Robust Employee Assistance Program * Employer paid Leap into Service Day to volunteer * Tuition Reimbursement for eligible programs * Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization * Company culture of internal promotions, diverse career paths, and meaningful advancement   **\* This role is fully remote. The hours will be Monday - Friday, 9am - 6pm EST \*** ****What We're Looking For:****  PAR is looking for a customer-focused, detail-oriented professional to join our Contact Center team. In this role, you will build on any existing customer service skills you have and act as a liaison for internal and external communications. If you love problem solving in a highly collaborative environment, please apply! ****You Are:****  * ****Customer-Focused.**** You are the first impression to for our clients, taking both phone and email inquiry as needed * ****Detail-Oriented**.** Exercise your detail-oriented nature in keeping all systems updated, this component is critical to the role as your notes will dictate future interactions with our clients * ****Accountable.**** You are comfortable working in a call center environment while working remotely ****You Will:****  * Communicate internally on client requests as the situation warrants additional approvals or follow-up. * Assist our Senior Account Managers in problem solving  * Provide conflict-resolution as needed all while maintaining a professional demeanor ****Must Have’s:****  * 1 + years’ experience in a high-volume customer service role (maintaining 10+ calls per hour) * A high level of detail-oriented experience * A flexible understanding and desire to work overtime in times of high volume * Excellent computer skills with Google Workspace * Strong time management, organizational, and written/verbal communication skills * A professional nature and proper phone etiquette * A desire to grow your career within the department and learn new functions of the organization **Sound like a match? Apply Now - We can't wait to hear from you!**   **Compensation Range of**   Hourly: $18.00 - $19.00 USD