Account Manager - Cloudlabs

### This is a remote position. **Location:**Currently remote,maytransition to onsite in future As an Account Manager at CloudLabs, you will own a portfolio of client accounts - building long-term relationships, driving retention, and identifying new business opportunities. You’ll be responsible for the full account lifecycle: growing existing accounts through upsell and cross-sell, while also prospecting and closing new business. This is a hybrid role - you will nurture existing clients and drive new business growth. **Key Responsibilities** **​** **Account Management & Growth** * Manage and grow a portfolio of existing CloudLabs customers, ensuring high retention and satisfaction, serving as the primary point of contact * Build and maintain long-term, trusted relationships with key decision-makers and stakeholders * Develop and execute account plans to drive retention, upsell, and cross-sell opportunities * Conduct regular business reviews and meetings (MBRs) to assess performance and uncover new opportunities * Partner with the Customer Success team to ensure seamless onboarding and track project completion **New Business Development** * Prospect and qualify new business opportunities across enterprises, Microsoft CSP Partners, and training providers. * Run initial discovery calls to understand client needs and deliver compelling product demonstrations of CloudLabs tailored to each client * Negotiate contracts and close deals in line with company pricing and margin guidelines **Sales Execution & Reporting** * Meet or exceed revenue targets * Accurately maintain CRM records (HubSpot) with pipeline data and activity logs * Prepare sales forecasts and reports for management review * Track and report on KPIs including Total revenue(Existing & New business), repeat business rate, pipeline coverage, win rate, and average deal size * Stay current on industry trends, competitors, and market developments ### Requirements **E****xperience** * 3–5+ years of B2B technology account management experience * Proven track record of meeting or exceeding revenue targets in a tech environment * Experience managing accounts in enterprises, training companies, or ISVs is a strong plus * Familiarity with Microsoft cloud **Skills & Competencies** * Strong consultative selling skills — able to map CloudLabs offerings to customer needs and pain points * Excellent demo and presentation skills, including to technical and executive audiences * Comfortable navigating complex, multi-stakeholder sales cycles * Highly self-motivated with a hunter mentality and strong follow-through * Proficient with CRM tools (HubSpot required; Salesforce a plus) * Ability to work independently in a fast-paced environment with high ownership **Education** * Bachelor’s degree in Business, Technology, or a related field preferred * Equivalent experience in SaaS or cloud technology sales will be considered Originally posted on [Himalayas](https://himalayas.app)