Account Manager - Customer Retention & Upselling Remote

### **Account Manager – Customer Retention & Upselling | Remote** **Position Type:** Full-Time, Remote **Working Hours:** U.S. Business Hours ### **About the Role** At [Pavago](https://himalayas.app/companies/pavago), one of our clients is hiring an **Account Manager** to manage existing customer relationships, improve retention, and drive expansion revenue. You’ll own a portfolio of customers, build strong stakeholder relationships, identify renewal risks, and uncover **upsell and cross-sell opportunities** based on customer needs. ### **What You’ll Do** * Manage a portfolio of existing customer accounts * Conduct regular account reviews and customer check-ins * Build relationships with key stakeholders * Identify renewal risks and proactively resolve concerns * Identify **upsell and cross-sell opportunities** * Recommend additional products or services based on customer needs * Coordinate internally to resolve customer issues * Maintain accurate account notes, opportunities, and forecasts in the CRM * Achieve retention and expansion revenue targets ### **Requirements** * **2+ years** of account management, customer success, or sales experience * Strong customer relationship-building skills * Commercial mindset with experience identifying expansion opportunities * Strong communication and problem-solving ability * Experience working with CRM systems * Comfortable managing multiple customer accounts simultaneously * Results-driven and comfortable working against retention and revenue KPIs ### **What Success Looks Like** * Strong customer retention and renewal rates * Consistent upsell and cross-sell revenue * Healthy, engaged customer relationships * Early identification of at-risk accounts * Accurate CRM and account forecasting * Consistent achievement of expansion targets ### **Interview Process** 1. Initial Screening Call 2. **Spark Hire Video Interview** 3. Recruiter Interview 4. Client Interview 5. Offer & Onboarding ### **Apply Now** If you’re strong at building customer relationships, protecting retention, and identifying opportunities to grow existing accounts, **apply now and take ownership of customer success and expansion revenue.** **#AccountManager #AccountManagement #CustomerRetention #Upselling #CrossSelling #CustomerSuccess #B2BSales #RemoteSales #RemoteJobs** Originally posted on [Himalayas](https://himalayas.app)