Account Manager

**Job Description**: Compliance & Safety * Ensure business activities are in full compliance with company policies, EHS standards, and local regulations. Customer Relationship Management * Act as the primary point of the customers for assigned key footwear OEM/accounts, build trust and maintain long-term relationship with key external stakeholders. * Ensure customer satisfaction and address customer needs through proactive communication and support. * Explore new customers along the value chain in the Asia Pacific region. * Propose and execute sales forecasts and account plans. * Manage account receivable and debaters as well as ensure the ensure the delivery of the product stewardship. Revenue and Growth * Deliver footwear sales budget and revenue goals. * Identify sales opportunities and coordinate with supporting function team for the delivery. * Expand the new customers and explore new projects in the footwear market to target business upside. * Implement growth strategical tasks with the seamless collaboration with BD and Marketing manager. Account Strategy and Planning * Develop and execute key account plans based on the 1st hand information as customers’ needs and company objectives. * Forecast sales performance and contribute to strategical planning. * Collect market and competitor activities and intelligence for the adjustment to the strategy. Problem-Solving and Issues Resolution * Address customers’ concerns promptly and effectively. * Escalate issues and follow through until resolution. * Minimize churn by proactively managing risk to customers satisfaction. * Coordinate with the Technical Service team to provide seamless delivery of technical solutions and application support. * Collaborate with cross functional teams and peers to ensure the alignment of the project development and the achievement of sales objectives. Operational Excellence * Maintain accurate records of customer engagement activities and report on a timely basis. * Ensure customers’ demand forecast and order tracking are well planned. * Prepare reports on customer performance, pipeline and forecasts. * Ensure compliance with company policies, contracts and ethical standards. **Additional Locations:**