Account Manager

Account Manager – Level AI Location: Remote US Type: Full-time About Level AI Level AI is a Series C enterprise SaaS startup reimagining the contact center. Our AI-native platform helps companies transform customer engagement by extracting actionable insights from customer interactions using large language models. Backed by top-tier investors, we work with some of the world’s most customer-centric brands. We’re growing fast and looking for passionate, driven people to join our journey. About the Role We are seeking an experienced and customer-obsessed Account Manager to own, retain and grow relationships with our strategic enterprise customers. You will act as a trusted member of the Level AI account team to ensure customers see continuous value from the Level AI platform and expand their usage over time. This is a high-impact, cross-functional role working closely with our product, customer success, sales and sales engineering teams. Responsibilities - Own a book of business of strategic accounts post-sale - Develop strong relationships with customer stakeholders and become a strategic partner - Collaborate with Technical Account Management to drive customer adoption, usage, and satisfaction across the platform - Identify cross-sell opportunities and partner with sales to bring them to close - Serve as a voice of the customer and influence product roadmap - Track account health, work internally and with the customer to proactively address risk, and ensure high customer retention - Partner internally on QBR creation and delivery, ensuring reviews meet customer expectations and serve as a source of knowledge sharing, opportunity identification and value realization validation - Collaborate with Implementation and Support teams to ensure customer success throughout the journey What We're Looking For - 7+ years of experience in account management or customer success at a B2B SaaS company - Experience working with enterprise accounts and senior stakeholders - Strong problem-solving and relationship management skills - Familiarity with AI, contact center technology, or CX tools is a strong plus - Strategic thinker with a customer-first mindset - Excellent communication and collaboration skills - Track record of carrying, meeting and exceeding an individual quota tied to customer retention and growth - Curious and committed to ongoing business discovery with the intent of helping customers maximize the value of their investment in Level AI - Excited to help shape the Level AI post-sales customer experience Why You'll Love It Here - Be part of a category-defining AI startup - Work on a modern product that customers love - Great team, strong leadership, and a culture of ownership - Competitive compensation, equity, and benefits - Flexible work model – remote-first with in-office options