Account Manager

**Job Summary** The Key Account Manager is responsible for managing and growing relationships with the company’s important clients. This role focuses on driving revenue growth, ensuring customer satisfaction, and developing long-term strategic partnerships with key accounts in the Malaysian market. **Key Responsibilities** • Develop and maintain strong relationships with key clients to understand their business needs and objectives • Act as the main point of contact for assigned accounts • Identify opportunities to grow revenue through upselling, cross-selling, and new business development • Create and execute strategic account plans to achieve sales targets • Negotiate contracts, pricing, and commercial terms with clients • Collaborate with internal teams (marketing, operations, finance) to ensure seamless service delivery • Monitor market trends, competitor activities, and customer feedback • Prepare regular reports on account performance, sales forecasts, and pipeline • Resolve client issues promptly to maintain high levels of customer satisfaction • Ensure compliance with company policies and local regulations in Malaysia **Requirements** • Bachelor’s degree in Business, Marketing, or a related field • 3–5 years of experience in sales, account management • Strong negotiation, communication, and interpersonal skills • Ability to build long-term relationships and influence stakeholders • Analytical mindset with strong problem-solving skills • Proficiency in CRM systems and Microsoft Office tools • Fluent in English, proficiency in Bahasa Malaysia, Mandarin is an advantage • Willingness to travel within Malaysia **Key Competencies** • Relationship Management • Strategic Thinking • Sales & Negotiation Skills • Customer Focus • Results-Driven • Communication & Presentation Skills