Account Manager

The Account Manager is at the forefront of innovation and sustainability, working closely with our customers to create advanced chemical treatment and equipment solutions for a wide array of industries. The Account Manager does far more than manage the sales lifecycle; they are a trusted technical advisor who develops a deep understanding of customer needs and delivers creative solutions for improving energy and water sustainability while optimizing customer profitability, productivity, and asset protection. A successful Account Manager demonstrates excellence in technical competency, customer service, account retention, commercial aptitude, business development, and leadership. ### Key Characteristics Exhibit technical curiosity, critical thinking, and superior problem-solving skills in chemical treatment applications and customer process operations ● Strong interpersonal and communication skills (both written and oral) to develop key. customer relationships that build mutual respect, as a trusted partner to our customers. ● Active listener, who uncover customer needs. ● Customer focused with the ability to generate and document customer value and provide service excellence. ● Effective time management in a fast paced, ever changing work environment. ● Ability to work independently in a self-directed manner. ● Inclusive and respectful team member, who contributes to the team’s success. ● Comfortable in industrial environments (working at heights, and in confined spaces). ● Ability to apply in-depth concepts and training to real world applications. ● Willingness to expand your comfort zones. Analyze, build and optimize chemical treatment programs for customer-specific applications. ● Write and communicate Technical Service Reports that analyze customer data (KPCs / KPIs), interpret results, explain deficiencies, and drive corrective actions and continuous ### improvement. * Execute the Account Management Excellence Program i.e., Service Reports, Service Plans, Value Generation Plans, Business Reviews, Proof Not Promises (PnP) / Return on Environment (ROE), Special Studies, Inventory/Order Fulfillment at customer sites to generate value. ● Plan, execute, & communicate [Veolia](https://himalayas.app/companies/veolia)’ Value Generation Plan to the customer through projects that drive water & energy sustainability, improve asset protection, and drive out cost from our customer operations. ● Ensure account retention and mitigate/minimize lost business. ● Meet and exceed annual revenue targets and other key metrics around margin reviews, price escalations, profitability, contract management and commercial negotiations. ● Develop a regular sales rhythm that actively works the [Veolia](https://himalayas.app/companies/veolia) Sales Process to maintain a healthy funnel of prospects. ● Win (close) new, recurring, profitable competitive business to achieve consistent and predictable revenue and margin growth year over year. ● Work safely at all times: follow all EHS policies and procedures ([Veolia](https://himalayas.app/companies/veolia) & Customer). Application Level - Ability to put into motion the knowledge, skills and abilities acquired ### ● Technical Excellence o Completion of all Technical Training modules, Product Application classes, and relevant Industry Specific Training o Application of this learning at the customer sites ● Account Management & Customer Service Excellence o Account Management Excellence Program Training o Application of this training and field experience at the customer sites ● Commercial Excellence o Completion of commercial and negotiation training o Application of this training and experience at the customer sites ● Growth & Business Development o Completion of commercial sales training o Apply Sales Process to grow revenue and margin year over year ● Leadership o Everyone has a sphere of influence that starts with leading yourself well ### [Veolia](https://himalayas.app/companies/veolia) Values and Behaviors * Embrace and apply the [Veolia](https://himalayas.app/companies/veolia) Values of Responsibility, Solidarity, Innovation, Customer ### Focus and Respect * Exhibit and practice the 20 Key Behaviors that align to the [Veolia](https://himalayas.app/companies/veolia) Values ### Compensation: $85,000 to $105,800 ### [Veolia](https://himalayas.app/companies/veolia) Values and Behaviors * Embrace and apply the [Veolia](https://himalayas.app/companies/veolia) Values of Responsibility, Solidarity, Innovation, Customer ### Focus and Respect * Exhibit and practice the 20 Key Behaviors that align to the [Veolia](https://himalayas.app/companies/veolia) Values ### Required * Chemical water & process treatment experience ### ● Relevant industry experience * Significant role in developing and presenting PnPs, VGPs, Business Reviews ● Sales process experience ### ● Valid Driver’s License Goals and Objectives ### ● Achieve Revenue Ops Plan * 100% Execution of Account Management Excellence Plan ● 2 PnP or ROE completed and presented to the customer ● 2 Business Reviews ● 2 VGPs ### ● 2 Special Studies SIP Eligibility ### ● Yes ### Eligible for Account Assignments * Yes Preferred (if applicable or entering into Account Management at Account Manager Level) ● Water & Process Chemical Treatment Experience ● Lab / Bench Testing Experience ### ● Industry Experience ### ● Technical Sales Experience All your information will be kept confidential according to EEO guidelines. **As an inclusive company, [Veolia](https://himalayas.app/companies/veolia) is committed to diversity and gives equal consideration to all applications, without discrimination.** [Veolia](https://himalayas.app/companies/veolia) Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management. [Veolia](https://himalayas.app/companies/veolia) Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, [Veolia](https://himalayas.app/companies/veolia)’s Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more ### sustainable future. Originally posted on [Himalayas](https://himalayas.app)