Admin Order Fulfilment

**Key Responsibilities** **Order Processing (Primary Function)** * Prepare and prioritize customer orders to ensure a continuous and balanced workflow for the Order Processing team. * Process customer orders accurately and efficiently in accordance with established procedures and service level agreements (SLAs). * Verify order information including product availability, pricing, customer details and shipping requirements prior to processing. * Monitor order queues and coordinate with Logistics to maintain smooth order flow throughout the day. * Update order status accurately within the Order Management System. * Identify and resolve routine order discrepancies, escalating complex issues where necessary. * Coordinate closely with Customer Service, Warehouse and Logistics to ensure timely order fulfilment. * Support inventory reconciliation and order verification activities where required. * Identify workflow bottlenecks and recommend process improvements to enhance operational efficiency.   **Logistics & Warehouse Support (Secondary Function)** * Prepare, pack and organise completed orders for dispatch. * Coordinate with external delivery providers and act as the point of contact for delivery-related matters. * Ensure special delivery requests and urgent deliveries are fulfilled accordingly. * Handle ad-hoc collection and delivery requests, including internal document runs and banking activities where required. * Support inbound warehouse activities by receiving and verifying incoming goods, reporting discrepancies and generating Goods Receipt documentation. * Support outbound shipment preparation, including packing, documentation and courier arrangements. * Ensure completeness and proper handover of dispatched jobs and supporting documentation. * Assist with retrieval of documents, signed invoices and other logistics-related administrative requests from internal stakeholders. * Support inventory movements and warehouse housekeeping activities where required. **Key Requirements** * GCE 'O' / 'N' Levels, NITEC or ITE Certificate. * Diploma holders are welcome to apply. * 1–2 years of experience in order processing, warehouse operations, logistics or customer operations. * Experience in the ophthalmic or healthcare industry is advantageous but not essential. **Knowledge / Skills** * Strong attention to detail and accuracy. * Good organizational and time management skills. * Ability to prioritize multiple tasks in a fast-paced environment. * Customer-focused mindset with a commitment to service excellence. * Effective communication and teamwork skills. * Basic analytical and problem-solving abilities. * Ability to work independently with minimal supervision. * Proficient in Microsoft Office applications. * Familiarity with ERP, Warehouse Management Systems (WMS) or Order Management Systems (OMS) is an advantage. * Adaptable and willing to learn new operational processes across multiple functions. * High customer orientation. * Good command of spoken and written English is a must * 5.5 work day Your ZEISS Recruiting Team: Rebecca Felix