Administrative Operations Analyst

Gogo is looking for a proactive and organized **Administrative Operations Analyst** with a strong desire to learn, acting as a multifunctional link within our structure. This position is ideal for someone seeking a systemic business view, transitioning between administrative, operational, and logistical support demands, contributing directly to the workflow of all areas of the company. **COME ON BOARD THE GOGO BRAZIL COMMERCIAL OPERATIONS TEAM!** **How will you make a difference?** ·Handle inbound phone calls, screen, and direct them to the appropriate departments, providing initial basic support to customers and suppliers · Perform daily office walkthroughs to ensure organization and execute the end-of-day closing checklist (lights, equipment, doors) · Quote office supplies and purchase pantry/cleaning materials, marketing services (booths, spaces at fairs, and events), and promotional materials and gifts (swag) · Request quotes for building maintenance (AC, electrical, etc.) and oversee the execution of services by on-site third-party providers · Organize and prepare meeting rooms for client and partner visits · Manage physical inventory, control of promotional gifts, and marketing/event equipment · Prepare items for events, projects, or Proof of Concepts (PoC) · Ensure material outflows are updated in the internal system and properly documented · Perform on-site visits to events to check booth assembly/setup · Request the issuance of sales invoices from the responsible department as well as shipping, return, and tax-back invoices · Perform basic data verification on issued invoices (Nota Fiscal) · Send measurement reports (service logs) to clients · Provide support to the overall billing process and assist in the active collection process for overdue accounts · Assist in quoting domestic logistics (freight and carriers) ad international logistics (import and export) · Prepare and pack materials for shipping via mail or carriers and monitor tracking of sent and received goods · Register and update customer data in the ERP · Support the sales team in opening opportunities within the system · Clarify client doubts regarding billing and invoicing · Control the schedule for occupational medical exams (ASO) · Schedule mandatory work safety training/courses · Perform occasional external tasks (post office, notary, or urgent purchases) **Qualifications** · Currently in the final year of a Business Administration degree or already graduated in the field · At least 2 year of experience in administrative roles · Must be located in or near São Paulo, Brazil with fluency in Portuguese · Must already be eligible to legally work in Brazil · Ability to be on feet for some parts of the day and lift objects up to 12kg (25 lbs) is needed **Required Skills, Talents, & Experience** · Intermediate proficiency in Microsoft Office (Excel, Word, Outlook, and PowerPoint), with the ability to adapt to a variety of other software tools · The candidate must demonstrate key competencies such as initiative, organization, professionalism, reliability, cooperation, discretion, accuracy, and enthusiasm · Demonstrated continuous improvement mindset with the initiative to implement solutions · Proactive and proven excellence in operational support, acting with a high level of responsibility and integrity to ensure that administrative demands are met with quality and efficiency **Preferred Skills, Talents, & Experience** · Basic English will be considered a plus but is not necessary **Additional Information** **Base Pay**: Based on experience and responsibilities. **Target Annual Short-Term Incentive**: Bonus Plan at 5% (% of Annualized Base Pay) **Eligible for Incentive Stock Program**: Yes **Benefits**: Gogo offers competitive benefits that can fit each employee’s needs. Visit the Careers page on our website for more information at [www.gogoair.com/careers](http://www.gogoair.com/careers). \--- --- --- Gogo is committed to equal opportunity. Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability.