Agent De Soutien En Informatique

Responsibilities: \- Handle support calls or tickets. \- Installing and updating product line applications, integrated 3rd party applications, and operating system and/or database applications. \- Exercise sound professional judgment in investigating technical problems. \- Collects detailed information to categorize requests to establish a method of resolution. \- Documentation of all customer communication through tickets. Requirements: \- 1+ year(s) of customer service experience in a technical environment or relevant experience \- Proven problem-solving abilities \- Proven verbal skills and exceptional written skills \- Experience in technical documentation \- Ability to multi-task effectively \- Work well autonomously