Agent Dispatch Services

REQ10941 Agent, Dispatch Services (Open) **POSITION SUMMARY:** To dispatch vehicle for local, cross border limousines and coaches according to the reservations, to ensure utilization of company resources is maximized; to provide greeting services to patrons and to maintain up to date and accurate data for report generation. **PRIMARY RESPONSIBILITIES:** * Constant communication with all related departments to handle and coordinate limousine enquiries and booking arrangements. * Project a professional image via phone calls and emails with guests/ internal guests. * Establish professional image from the first touch, provide personal greeting and farewell service to guest in different locations. * Ensure smooth operations between limousine service counter, dispatch centre, limousine drivers and guests. * Assist in monitoring Drivers’ standing posture, manner and report to AM/ Supervisors. * Make sure orders are fairly distribute to the drivers according to who stand by first. * Familiar with company products, events and promotions, able to answer queries from VIP patrons and internal guests in a timely and professional manner. * Update all vehicle data and prepare daily and monthly reports. * Ensure company and patron information are kept confidentially. * Perform other reasonable job duties as assigned by supervisors from time to time. * Adhere to all Company policies and procedures. **QUALIFICATIONS:** **Experience** _(please_ _indicate minimum required and preferred experiences__)_ * Working experience in a similar capacity. * Sound knowledge in the local transportation and travel industry is a plus. **Education** _(please_ _indicate minimum and preferred academic requirements)_ * High school graduate or equivalent professional training. **Skills / Competencies** _(please_ _indicate requisite competencies that are qualified for the position)_ * Reading, writing and basic oral skill in English, Cantonese and Mandarin communications, knowledge of other language is a plus. * Good communication in spoken Cantonese, Mandarin & English. * Establish professional image with exceptional service and telephone manners.  * Computer literate. * Ability of multi-tasking. * Ability to work on flexible shift on rotation basis and overtime if needed. * Ability to stand and/or walk during the shift. * Excellent interpersonal / presentation skills are preferred.