Agentic AI Lead

**Location:** For Those Who Work At Home, Ohio The Agentic AI Lead is responsible for identifying, designing, and deploying AI-powered agents that transform business workflows across the bank. This role sits at the intersection of business, technology, and risk—owning the **end-to-end lifecycle of agent-driven use cases**, from opportunity identification through production deployment and adoption. The Agentic AI Lead partners closely with Product, Engineering, Risk, and Business leaders to embed AI agents into core processes (e.g., client onboarding, underwriting, sales enablement), driving measurable improvements in productivity, cycle time, and client experience. **Key Responsibilities** **1\. AI Use Case Identification & Strategy** * Identify and prioritize high-impact workflows for agentic AI automation across business domains (e.g., Commercial Banking, Credit, Operations) * Define clear **value cases** (efficiency, revenue lift, risk reduction) * Build and manage the **AI agent roadmap** aligned with domain strategy **2\. Agent Design & Workflow Transformation** * Design **AI agents and multi-agent systems** to automate and augment business processes * Define **agent behaviors**, decision logic, and escalation pathways (human-in-the-loop) * Reimagine workflows to maximize autonomy while maintaining appropriate controls * Partner with business leaders to redesign operating models around AI capabilities **3\. Cross-Functional Delivery Leadership** * Collaborate with **AI Engineering, Data Science, and Product teams** to translate use cases into technical solutions * Ensure alignment between **business requirements and technical implementation** * Guide prompt design, tool orchestration, and agent interaction models **4\. Risk, Governance & Controls** * Define and implement **guardrails for AI agents** (accuracy thresholds, explainability, bias mitigation) * Partner with Model Risk Management, Compliance, and Legal to ensure adherence to regulatory standards * Establish **human oversight models**, auditability, and fallback procedures for AI-driven actions **5\. Deployment, Adoption & Change Management** * Partner with Change Management Lead on providing advise/consultation on pilot programs and ways to scale adoption across the business * Partner with domain team to drive behavior change to ensure effective integration of AI agents into daily workflows **6\. Performance Measurement & Continuous Improvement** * Track and report on **key success metrics**: * Productivity gains * Cycle time reduction * User adoption and satisfaction * Output quality and accuracy * Continuously refine agents based on feedback, data, and evolving business needs **Required Qualifications** **Experience** * 8–12+ years experience in banking, consulting, product, or digital transformation roles * Experience leading **cross-functional initiatives** involving business and technology teams * Demonstrated track record and experience with **AI/ML, GenAI, or automation technologies**, preferably in enterprise settings **Preferred Qualifications** * Experience in **commercial banking, credit, underwriting, or operations** * Familiarity with **AI governance frameworks** (model risk, responsible AI) * Experience working in **Agile / product operating models** * Background in consulting, digital transformation, or innovation roles **Core Skills** * Model selection & evaluation (fit-for-purpose) * Prompt orchestration & workflow composition * Experimentation design & performance tuning * Reliability engineering (evals, guardrails, monitoring) * Business problem framing for AI use cases * Complexity management (avoid over-engineering) COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $116,000.00 - $216,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click [here](https://www.key.com/about/careers/working-with-us/benefits.html) for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 09/30/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR\[email protected]. #LI-Remote