Agile Team Senior Customer Service Representative

**Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office **Job Description** Thermo Fisher Scientific Inc. (NYSE: TMO) is the **world leader in serving science**, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to **make the world healthier, cleaner and safer.** Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. **Position Summary:** Based at the **Shared Service Center in Budapest**, the **Customer Care organization supports our clients throughout the product lifecycle**, including customer master data management, quoting, order management, and a wide range of administrative and operational processes The **Agile Team Senior Customer Care Representative** is a highly adaptable, performance-driven professional who provides exceptional customer support while flexibly supporting multiple operational teams, based on business needs and priorities. This role **acts as a role model** in customer centricity, data accuracy, compliance, and operational excellence. **Key Responsibilities:** * Deliver outstanding customer experience to internal and external stakeholders across customer master data, quoting, order management, and related processes * Demonstrate strong ownership, accountability, and integrity while acting as a role model for customer centricity, collaboration, and operational excellence * Independently manage complex customer requirements and escalations, ensuring timely resolution in collaboration with Sales, Commercial, Distribution, Finance, and Field Service teams. * Consistently meet or exceed defined KPIs while maintaining high levels of data accuracy and compliance * Rapidly onboard into new teams, processes, as part of the Agile Team model, transitioning every 3–6 months based on business needs and priorities * Provide operational support to various Customer Care teams experiencing workload peaks, transitions, or performance challenges * Act as a knowledge bridge across teams by sharing best practices, supporting knowledge sharing and supporting standardization * Identify and raise process improvement opportunities to enhance productivity, quality, and efficiency, contributing to continuous improvement initiatives **Skills:** * **Fluent English** required; and an **additional European language** **required** (German, Italian, French, Spanish) * Strong analytical and problem-solving capabilities. * Good problem-solving skills * High adaptability and learning agility * Demonstrated ability to perform in dynamic environments * Excellent prioritization and workload management skills. * Strong interpersonal and stakeholder management skills * High attention to detail and data accuracy. * Proactive, self-driven, and performance-oriented mindset. * Solid Microsoft Office skills; ERP knowledge preferred **Experience:** * Minimum of 1 year experience in customer service, P2P or procurement field is required in an SSC/multinational/office environment. * Experience with ERP systems preferred but not essential. * Bachelor’s degree preferred; relevant experience will also be considered.