Airbnb Guest Support Specialist - Pt - Au

Our Australian client is looking for a proactive and customer-focused Airbnb Guest Support Assistant to manage guest communications and support the day-to-day operations of their growing Airbnb portfolio. This role will initially be part-time, with the opportunity to transition into a full-time position as the client's property portfolio continues to grow. ### Working Hours * Must be available to work Australian business hours, particularly during peak guest check-in hours (approximately 2:00 PM–6:00 PM AEST/AEDT). * This role will initially be part-time, with a schedule based on operational requirements and booking activity. * Working hours may vary depending on booking volume, peak periods, and business needs, including weekends and public holidays when required. * As the client's Airbnb portfolio expands, the role is expected to increase in hours, with the opportunity to transition to a full-time position. ### Key Responsibilities * Respond promptly to Airbnb enquiries, booking requests, and guest messages. * Communicate with prospective and current guests before, during, and after their stay. * Request and verify required guest information and documentation in line with building and booking policies. * Assist guests with enquiries, concerns, complaints, booking changes, and general support. * Coordinate with property owners regarding guest updates, maintenance issues, and operational matters. * Liaise with Airbnb Support to resolve booking issues, disputes, complaints, refunds, and other platform-related concerns. * Deliver exceptional customer service and ensure a positive guest experience throughout the guest journey. * Request guest reviews and respond to guest feedback when required. * Prepare basic reports and complete other administrative tasks as needed. ### Requirements * Previous experience in customer service, hospitality, virtual assistance, or Airbnb support is highly preferred. * Excellent written and verbal English communication skills. * Strong customer service, problem-solving, and organisational skills. * Ability to multitask and manage multiple guest conversations efficiently. * Proficient in using Airbnb and standard business tools as needed (e.g., Google Workspace or Microsoft Office). * Able to work independently with minimal supervision. * Reliable internet connection and a suitable home office setup. * Must be flexible to work Australian business hours, particularly during peak Airbnb guest check-in times (approximately 2:00 PM–6:00 PM AEST/AEDT). Working hours may vary depending on booking volume, peak periods, and the continued growth of the client's property portfolio. Originally posted on [Himalayas](https://himalayas.app)