Airport Operations Officer- Aviation

**Dallas is Growing. Grow With Us.** Looking for more than just a job? The City of Dallas offers careers with purpose. With competitive benefits, growth opportunities, and a vibrant work culture, we’re committed to helping you thrive while you help our city flourish. Be part of a team that’s committed to service, innovation, and community. **Job Summary** Inspects airfield and airport facilities and provides a variety of services to tenants and the general public to ensure their safety, security, and to achieve compliance with Federal Aviation Administration (FAA) regulations. **Job Description**   **Overview** The Airport Operations Officer inspects, observes, and evaluates land side and airport facilities and provides a variety of services to tenants and the general public to ensure their safety, security, and to achieve compliance with Federal Aviation Administration (FAA) regulations. Assists emergency services and coordinates responses. **Essential Functions** **1** Answers, responds to, and helps customers and patrons using the airport with all manner of questions, inquiries, or concerns; provides direction, insight, and information for airport operations, services, and other resources; handles and addresses noise complaints and other issues from the surrounding community and neighborhoods. **2** Inspects airport for compliance with FAA regulations pertaining to federal standards and requirements to ensure the operational readiness of the airport; conducts daily terminal inspections for discrepancies to avoid possible injuries to the public; maintains aesthetics of the airport and reports any issues or maintenance concerns. **3** Assists, supports, and helps airlines with various requests, fuel or lavatory spill calls, custodial spills, and appropriate reporting methods for incidents; effectively uses communications software and systems to send messages to personnel and handle personnel or patron situations. **4** Keeps, maintains, and tracks records for all communications and incidents; ensure all situations are documented and reported to ensure proper and safe handling and resolution. **5** Inputs and submits various work orders for airport maintenance and care; ensures accuracy of information entered to ensure all work orders are completed in a timely and efficient manner; verifies tenant and issues keys and other security items. **6** Acts as liaison between the department and the tenants to provide information and service to tenants regarding the use of airport facilities; responds to inquiries regarding airport policy, airport tenants, and airport operations; answers TSA related questions and directs individuals to appropriate resources for further information. **7** Responds effectively to alerts and emergency situations; uses communications software to ensure all necessary parties and agencies are notified; effectively coordinates communications and information sharing to mitigate the effect of a situation on airport operations. **8** Performs any and all other work as needed or assigned. **Knowledge and Skills** **1** Knowledge of airport regulations and general business management. **2** Knowledge of customer service care practices and principles. **3** Knowledge of airport policies, procedures, and detailed terminal layout. **4** Ability to communicate with various individuals from diverse backgrounds. **5** Knowledge of airport, airlines, and resources. **6** Ability to use various communications and information management software. **7** Communicating effectively orally and in writing. **8** Establishing and maintaining strong and effective relationships. **9** Ability to handle and communicate emergency situations with professionalism and skill. **Minimum Qualifications:** =========================== **EDUCATION:**  --------------- * High school diploma or GED **EXPERIENCE:** --------------- * Two (2) years of experience in aviation that must include one (1) of the following areas: * Airport Operations * Airport Inspections * Airport Facility Inspections * Airport/Airline Security * Landside Terminal Operations * Airside Operations * Airport Operations Center **EQUIVALENCY:**  -------------------- * An associate degree (or higher) in any field will meet the education and experience requirements. **LICENSE and** **CERTIFICATIONS:** ----------------------------------- * Valid driver's license with good driving record. * Some positions require a Movement Area certification within probationary period. **OTHER REQUIREMENTS:** ----------------------- * Must pass Transportation Security Administration (TSA) background check. * Availability to work varying shifts (days, evenings, nights) **including** weekends, holidays.   * May be subject to twenty-four/seven (24/7) emergency call outs. **Salary Range**   $24.39 - $27.71   The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications. City of Dallas is an Equal Opportunity Employer.