Application Support Analyst

**Job Description:** * Provide technical support and troubleshooting for platform and application issues, ensuring timely resolution. * Assist the customer providing guidance on best practices for utilizing platforms and applications effectively. * Coordination of ticket resolution with internal, external and vendors teams. * Escalation Management. * Knowledge Management (Creation of knowledge articles and internal knowledge base maintenance). * Continuous service improvement to reduce incidents and their impacts. * Overall Tickets backlog management. * Salesforce knowledge is a plus. * Participate in 24X7 on-call rotations and provide after-hours support as needed. * Excellent organizational skills and attention to detail. * Excellent communication and interpersonal skills. * Fluency in English * Structured and analytical problem-solving and solution-identifying in complex environments. * Ability to work independently and collaboratively in a fast-paced, dynamic environment. * Ability to multi-task and use good business judgement. * Eagerness to learn and adapt to new technologies and processes. * Strong customer service orientation. **Location:** DGS Philippines - Makati City - RCBC Plaza **Brand:** Merkle **Time Type:** Full time **Contract Type:** Permanent