Application Support Engineer

We are looking for an **Application Support Engineer** to provide production support for **cloud-native media applications** running on **Google Cloud Platform (GCP)** and **Kubernetes**. This role focuses on **L2/L3 application support**, **incident response**, **root cause analysis (RCA)**, and **on-call rotations** for services built in **Go** and deployed using **GKE, Cloud Run, and GCP Workflows**. You will support platforms for **live streaming, video transcoding, Video-on-Demand (VOD), and Media Asset Management (MAM)** in high-availability, time-sensitive environments. **Full-time (40h) role with on-call rotations, including weekend coverage.** ### Responsibilities * Provide **L2/L3 production support** for critical media applications * Troubleshoot application, platform, and infrastructure issues across **GCP and Kubernetes** * Analyze **logs, metrics, and traces** to identify root causes * Resolve incidents using **runbooks and SOPs**, escalating when required * Partner with **Engineering and SRE teams**, providing clear technical context * Support **live streaming pipelines** and **video transcoding workflows** * Diagnose issues related to: ### \- Stream ingest failures \- Transcoder job errors and performance bottlenecks \- Output quality, latency, and availability * Participate in **on-call rotations**, including weekends * Document incidents, **RCAs**, corrective and preventive actions * Continuously improve **monitoring, alerting, runbooks, and SOPs** ### Requirements **Required** * **Experience in **Application Support, Production Support, or Reliability Engineering** roles** * **Hands-on experience with **Go** (code reading and debugging)** * **Strong experience with **Kubernetes** and **Google Cloud Platform (GCP)**** * **Proven experience supporting **live streaming and video transcoding workflows**** * **Experience participating in **on-call rotations**** * **Strong analytical and troubleshooting skills** * **Ability to perform effectively during high-pressure incidents** ### **Nice to Have** * **Experience in **media, broadcast, or streaming platforms**** * **Familiarity with **live event operations**** * **Experience with **Grafana, Prometheus, or similar monitoring tools**** * **Experience with **ServiceNow, PagerDuty, Slack**** * **Understanding of **SRE concepts** (SLIs, SLOs, error budgets)** ### **Benefits** **At [Devsu](https://himalayas.app/companies/devsu), we believe in creating an environment where you can thrive both personally and professionally. By joining our team, you’ll enjoy:** * **A stable, long-term contract with opportunities for career growth** * **Private health insurance** * **A remote-friendly culture that promotes work-life balance** * **Continuous training, mentorship, and learning programs to keep you at the forefront of the industry** * **Free access to AI training resources and state-of-the-art AI tools to elevate your daily work** * **A flexible Paid Time Off (PTO) policy as well as paid holiday days** * **Challenging, world-class software projects for clients in the US and LatAm** * **Collaboration with some of the most talented software engineers in Latin America and the US, in a diverse work environment** **Join [Devsu](https://himalayas.app/companies/devsu) and discover a workplace that values your growth, supports your well-being, and empowers you to make a global impact.** Originally posted on [Himalayas](https://himalayas.app)