Application Support I

**Job Description Summary:** ---------------------------- Responsible for providing first-line application support by ensuring digital applications operate efficiently, resolving incidents and service requests, and delivering technical assistance to end-users while collaborating with cross-functional teams to maintain system reliability. **Job Description:** -------------------- * Monitor and support digital applications to ensure system availability, performance, and operational stability. * Troubleshoot application incidents and service requests, resolve technical issues, and escalate complex cases to the Digital Apps Development team when necessary. * Provide first-line technical support and guidance to end-users regarding application-related issues and system usage. * Collaborate with cross-functional teams to continuously improve application support processes, maintain documentation, and enhance service quality. **Job Requirement:** -------------------- * Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field. Relevant professional certifications or bootcamp certifications are an advantage. * Minimum **3 years of experience** in Application Support, IT Support, Technical Support, or a similar role. * Familiar with Linux/Unix and Windows Server administration, incident management, and application troubleshooting. * Experience using IT Service Management (ITSM) or incident ticketing tools (e.g., ServiceNow, Jira Service Management, Freshservice, Zendesk, or similar). * Basic understanding of programming concepts, Bash scripting, and software development processes. * Familiar with Agile methodologies and able to collaborate effectively with cross-functional teams. * Strong analytical, troubleshooting, communication, and problem-solving skills. * Good command of written and spoken English. **"Our company has never levied any fees for the recruitment process nor has it required to order tickets and accommodation through a certain travel agent or certain person"**