Applications Development SaaS Senior Programmer Analyst - C12 - Chennai

Job Description: SaaS Configuration Analyst Job Summary The SaaS Configuration Analyst is responsible for the configuration, maintenance, and optimization of Oracle Software as a Service (SaaS) applications, ensuring alignment with business requirements and best practices within a financial services environment. This role involves configuration activities, collaborating with stakeholders, and ensuring the integrity and efficiency of Oracle SaaS solutions. **Key Responsibilities** • System Configuration: Configure, maintain, and optimize Oracle SaaS applications, including modules such as ERP, EPM, AFCS, and DAMS. • Template Management: Manage and utilize Oracle configuration templates to ensure consistency and efficiency. • Environment Management: Perform environment cloning and validate data integrity and user access post-refresh. • Access Control: Assign roles and permissions based on the principle of least privilege to ensure security. • Compliance and Security: Maintain access audit logs and support compliance with internal security policies and standards. • Incident Management: Escalate Identity and Access Management (IAM) or Single Sign-On (SSO) related incidents to higher levels of support when necessary. • Collaboration Tools: Utilize JIRA, Confluence, and ServiceNow for project tracking, documentation, and service management. • Documentation: Create and maintain comprehensive documentation for all system and operational procedures. • Vendor Support: Act as a liaison with Oracle Support, including raising and managing Service Requests (SRs) to resolve issues. **Qualifications** Overall 6+ years of IT experience, The ideal candidate will have a blend of technical expertise in Oracle SaaS applications and experience with standard enterprise tools and processes. Oracle SaaS Modules: 3 years of Experience with Oracle SaaS Modules (ERP, EPM, AFCS, DAMS), ranging from basic knowledge for junior roles to strong, in-depth knowledge for senior positions. • Oracle Configuration Templates: Knowledge of Oracle Configuration templates, progressing from basic to strong with experience. • Environment Management: Experience with environment cloning and post-refresh validation of access and data. • Access Control: Ability to assign roles and permissions based on the principle of least privilege. • Compliance & Security: Experience supporting compliance with security policies, standards, and maintaining access audit logs. • Incident Management: Ability to escalate IAM or SSO-related incidents to higher levels (expected in senior roles). • Collaboration Tools: Knowledge of JIRA, Confluence, and ServiceNow. • Documentation: Proven ability to document system and operational procedures. • Vendor Support: Experience with Oracle SR support and coordination. \------------------------------------------------------ **Job Family Group:** --------------------- Technology \------------------------------------------------------ **Job Family:** --------------- Applications Development \------------------------------------------------------ **Time Type:** -------------- Full time \------------------------------------------------------ **Most Relevant Skills** ------------------------ Please see the requirements listed above. \------------------------------------------------------ **Other Relevant Skills** ------------------------- For complementary skills, please see above and/or contact the recruiter. \------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _[Accessibility at Citi](https://www.citigroup.com/citi/accessibility/application-accessibility.htm)._ _View Citi’s [EEO Policy Statement](https://www.citigroup.com/global/eeo-aa-policy) and the [Know Your Rights](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) poster._