Appointment Clerk

Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions.  **Key Responsibilities:** * Schedule, confirm, and update appointments for customers, clients, or vendors. * Communicate professionally via phone, email, and internal systems to coordinate appointment details. * Verify necessary information such as availability, service requirements, and documentation. * Maintain accurate appointment logs, records, and reports. * Follow up on missed or rescheduled appointments to ensure continuity of service. * Collaborate with other departments (such as dispatch, operations, or customer service) to ensure smooth scheduling and operational efficiency. * Handle inquiries and resolve scheduling conflicts or issues promptly. * Maintain confidentiality and adhere to company policies and procedures. **Qualifications:** * High school diploma or equivalent; associate degree preferred. * 1–2 years of experience in scheduling, administrative support, or customer service. * Strong organizational and multitasking skills with high attention to detail. * Excellent verbal and written communication skills. * Proficient in Microsoft Office Suite (Excel, Outlook, Word) and scheduling or logistics software. * Ability to remain calm and professional under pressure and manage competing priorities. **Preferred Skills:** * Experience in a logistics, transportation, or healthcare environment (depending on industry). * Familiarity with CRM or TMS (Transportation Management System) software. * Bilingual skills (English/Spanish) a plus. **Benefits** For more information about our benefit offerings, please visit our careers page at [https://www.echo.com/company/careers](https://www.echo.com/company/careers).