Appraisal and Repair Administrator Ssw

The Appraisal and Repair Administrator is a vital member of the Appraisal and Repair team. Responsibilities: _**Client Relations**:_ Serve as the primary point of contact for Zale's, Kay's banners, and other clients, ensuring a positive initial impression level setting expectations _**Communication Management:**_ Efficiently manage the SSW Appraisals voicemail queue and oversee correspondence between stores and Appraisers to address concerns or queries. _**Record Keeping:**_ Update and maintain accurate customer appraisal records in relevant databases. Supplies Management: Monitor and manage stocks of appraisal collateral, ensuring critical supplies are always available. _**Team Support:**_ To ensure seamless operations, provide necessary support to colleagues and team members. _**Problem Solving:**_ Collaborate with Appraisers and other relevant parties to resolve issues promptly Qualifications: * A minimum of 2 years of experience in the jewelry industry is desirable. * At least 4 years of experience in a customer service role. * Proficiency in MS Office Suite and comfortable with technology. * Exceptional communication and interpersonal skills. * Demonstrated organizational and leadership capabilities. * Well acquainted with office management processes and fundamental accounting principles. * Minimum education of a high school diploma. A BSc/BA in office administration or a related field will be considered a plus. * Accredited Jewelry Professional (AJP) certification will be an advantage. _The hourly range for this opportunity is $22.00 - $25.00. Final pay rate shall be determined and is based on experience and qualifications._ We have many opportunities available on our other career site pages. Click [here](https://www.signetjewelers.com/careers/) to link to our careers page!