Architect - Servicenow

**Altera Digital Health** **Job Title:** Architect ServiceNow **Location:** North America / Canada (Remote - Must align with EST working hours)   **Job Description** **ESSENTIAL FUNCTIONS /MAJOR JOB RESPONSIBILITIES**  * Ensures platform alignment with the business strategy * Provides consultative technical leadership to the platform team * Creates and maintains a detailed view of the existing architecture * Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions * Resolves technical escalations, including responding to defects * Participates in process workshops * Assists in migrating configuration across instances * Oversee the implementation and maintenance of platform integrations * Oversee the security of the Now Platform **JOB REQUIREMENTS** **Education and  Certifications** * Bachelor's Degree in Computer Science or related * ServiceNow Certified (preferably ServiceNow Application Developer, CSM Implementation Specialist (CIS), Technical Architect (CTA) or Master Architect (CMA)) * ITIL Foundations Certification preferred **Experience**  * Total 12+ yrs of experience and 8+ years relevant work experience * **Must have architectural experience with Service now**  * Must be willing to work in shifts * Experience in Solution Design and Architecture of ServiceNow specific projects of at least one module such as ITSM, CSM or ITOM. * Experience with complex software solutions. * Must be able to define and manage complex process and/or product issues of a broad scope using independent judgment * Success driving complex issues through analysis and resolution  * Industry domain expertise   * Experience writing technical functional specifications required * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. **Knowledge, Skills and Abilities** **Required Skills** * Proven experience in configuration, customization, development, and administration on the ServiceNow platform * Proven experience in implementing new functionality using Variable sets, Forms design, Business Rules, UI Policies, Client Scripts, Access Control Lists, Workflow Activities, Flows, Script Includes, Transform Map etc. * Proven experience in working within both waterfall and Agile/Scrum methodologies. * Practical experience of setting up ServiceNow API’s and MID servers * Practical experience with Web Technologies (XML, HTML, JavaScript, etc.) and relational databases * Practical experience in end-to-end delivery of ServiceNow integration with other third-party systems (Oracle, TFS, JIRA, Workday etc.) using: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS * Strong understanding of ITIL concepts and policies for managing information technology infrastructure, development, and operations (ITIL Foundations certification preferred) * Excellent communication and interpersonal skills, including the ability to collaborate with personnel at all levels of the enterprise in a cooperative and effective manner * Excellent conflict management and negotiation skills * Ability to train and support others on functional area-related topics. **Preferred Skills** * Proven organizational skills * High energy, ambitious self-starter with an aptitude for learning and customer focus * Ability to work independently, work in a fast-paced environment, and manage workload prioritization to deliver high quality work products on time with minimal direction * Working knowledge of business value justification, business case development and financial modeling as it pertains to IT investment * Working knowledge of vendor management principles and procedures. USD 120-140k The salary range reflects the anticipated base salary for this position at the time of posting. Final compensation may vary based on factors including experience, skills, education