Area Manager

**MAIN DUTIES & RESPONSIBILITIES** * Build strong relationships with Store Managers, Managing Pharmacists and pharmacy teams to support, advise and guide the efficient operation of their pharmacy. * Identify opportunities and develop a business plan with managers to maximise margin growth. * Build strong relationships with the Support Office team on each brand pillars. * Drive brand and retail standards across each pharmacy in the territory. * Give feedback to support office to drive opportunities and contribute to the brand strategy. * Manage the onboarding process for new stores into the brand and act as the liaison between head office support team and store team * Responsible for the management of store P&Ls within your remit. **Dispensary** * Drive compliance on dispensary purchasing guidelines to ensure maximum margin for the pharmacy across Generics, Brands, PI’s & ULM’s. * Support Store Manager , Managing Pharmacist in achieving the highest clinical standards and work flows for dispensary efficiency through working with the Regulatory support team and SOP’s. * Support implementation of new health & patient services with best practice and case study * Ensure the pharmacy is maximizing use and understanding of our Claims Support model. * Drive key dispensary KPI’s with benchmarks on Generic Compliance, Procurement , Leakage   **Retail Management** * Analyze category performance by pharmacy and work with commercial team on opportunities to improve performance. * Work with pharmacy owner and support office on Macro Layout for store * Ensure compliance with planograms and preferred suppliers. * Promote customer engagement, maximizing sales opportunities. * Promote up-selling and link selling by the pharmacy team. * Ensure correct execution of seasonal promotions. * Ensure compliance with preferred retail pricing that maximizes margin and considers product price sensitivity and local competitive factors. * Provide feedback to commercial team on local competitive issues and opportunities. * Train and coach pharmacy teams to deliver best in class retail experiences. * Ensure compliance and understanding to in-pharmacy EPOS systems. **Operational Standards** * Customer service and patient experience * Colleague appearance * Highest store standards  ( Merchandising , Window displays, Exterior appearance) * Category Management and Planogram execution * Monthly Promotions & POS execution * Consultation Room standards * Housekeeping standards in dispensary , salesfloor, and back of house * Mystery shop results and action plan **QUALIFICATION, EXPERIENCE & SKILLS REQUIRED** * A minimum of 5 years management experience within the pharmacy or wider retail market. * Have strong people management and influencing skills. * A proven track record of sales growth and business development * Be a high achiever with determination and drive to succeed. * Capable of driving business profitability by implementing good business controls. * Excellent communication, planning, organisation and analytical skills * Organised, flexible, motivated and a hard-working leader. * Full clean driving license **COMPETENCIES** * Natural Leader * Strong influential skills * Ability to problem solve. * Demonstration of continuous improvement and prioritization * Ability to make quick decisions. * Demonstrate strong commercial acumen.