Assistant Manager – Client Solutions & Operations

**Job Summary** We are seeking a data-driven, detail-oriented, and client-centric **Assistant Manager of Client Solutions & Operations** to oversee the end-to-end lifecycle of our marketing and advertising campaigns. In this role, you will bridge the gap between client expectations and operational excellence. You will lead a small team of specialists to execute, optimize, and report on multi-channel campaigns, ensuring projects are delivered on time, within budget, and aligned with client KPIs. **Key Responsibilities** **1\. Campaign Operations & Execution** * **End-to-End Management:** Oversee the onboarding, setup, execution, and delivery of client campaigns across various digital channels (e.g., Programmatic, Social, Search, Email, or Display). * **Quality Assurance:** Implement strict QA processes to ensure creative assets, tracking links (UTMs), targeting parameters, and budgets are error-free before launch. * **Resource Allocation:** Manage workflow distribution within the operations team to meet strict client deadlines and SLAs. **2\. Client Solutions & Strategy** * **Consultative Partnering:** Act as the primary operational point of contact for key clients, translating their business goals into actionable campaign strategies. * **Performance Optimization:** Proactively monitor campaign pacing and performance data; suggest and implement real-time optimizations to maximize client ROI. * **Insightful Reporting:** Lead the creation of post-campaign analysis (PCA) reports, delivering meaningful insights and strategic recommendations rather than just raw data. **3\. Team Leadership & Process Improvement** * **Mentorship:** Supervise, mentor, and upskill a team of campaign executives/specialists, fostering a culture of continuous learning. * **Workflow Automation:** Identify bottlenecks in the current campaign lifecycle and implement process improvements or automation tools to increase operational efficiency. * **Cross-Functional Collaboration:** Work closely with Sales, Creative, and Product teams to resolve technical glitches and smoothly onboard new client solutions. **Required Skills & Qualifications:** **Experience:** 5+ years of experience in digital ad operations, campaign management, or client solutions, with at least 1–2 years in a senior or supervisory role. **Technical Proficiency:** ​ 1\. Hands-on experience with Ad Servers and DSPs/SSPs (e.g., Google Ad Manager, DV360, Meta Business Manager, The Trade Desk). 2\. Proficiency in Excel/Google Sheets for data analysis (VLOOKUPs, Pivot Tables are a must). **Soft Skills:** 1\. Excellent written and verbal communication skills with the ability to explain complex technical concepts to non-technical clients. 2\. Strong problem-solving skills and the ability to thrive under pressure in a fast-paced environment. 3\. Impeccable project management and organizational skills.