Assistant Manager - Facilities

**Job Title** Assistant Manager - Facilities **Job Description Summary** **Job Description** **Key Responsibilities** * **A. Operations & Maintenance** * Oversee daily operations of all technical systems: HVAC, Electrical, Fire Safety Systems, BMS. * Execute Preventive, Predictive, and Corrective maintenance programs in line with OEM and statutory guidelines. * Ensure minimal equipment downtime and maximum system uptime. * Conduct routine inspections to identify and resolve facility-related issues proactively. * **B. Compliance & Safety** * Ensure full compliance with statutory, regulatory, and safety norms (Fire NOC, PCB, Electrical Safety, etc.). * Implement and monitor PTW (Permit to Work), LOTO (Lockout/Tagout), and other safety protocols. * Prepare and support internal/external audits: ISO, Energy Audit, Fire Safety Audit, Environmental Audit. * Conduct regular safety drills, risk assessments, and EHS awareness programs. * **C. Vendor & Team Management** * Supervise in-house technicians and third-party manpower for facility operations. * Manage AMC vendors and service providers: onboarding, performance monitoring, and SLA tracking. * Verify and approve vendor service reports, checklists, and invoices. * Conduct regular training, task allocation, and performance evaluation of the technical team. * **D. Energy & Cost Management** * Monitor and analyze energy and utility consumption. * Recommend and implement energy-saving and cost-optimization initiatives. * Prepare and manage annual facility budgets (OPEX/CAPEX) and control operating costs. * **E. Facility Services & Infrastructure Management** * Coordinate and supervise soft services: housekeeping, pest control, landscaping, sanitation, and waste management. * Ensure seamless functioning of utilities: water supply, elevators, lighting, HVAC comfort levels, etc. * Support ergonomic planning, workspace utilization, and asset tracking. * **F. Technical Documentation & Reporting** * Maintain updated documentation: equipment history, daily checklists, logbooks, maintenance records, and AMC files. * Generate and submit daily/weekly/monthly MIS reports and dashboards. * Prepare incident reports, conduct root cause analysis, and define corrective/preventive actions. * **G. Client & Stakeholder Communication** * Act as a single point of contact (SPOC) for all technical issues and escalations. * Coordinate with internal teams, client representatives, and auditors to resolve concerns. * Provide regular updates to site leadership and participate in client review meetings. * **H. Project & Space Management** * Lead or support infrastructure and interior projects (renovations, fit-outs, expansions). * Work with architects, consultants, and contractors to deliver quality outcomes within timelines. * Maintain updated floor layouts, as-built drawings, and asset registers. **3\. Qualifications** * **Education** * Diploma or Degree in Mechanical, Electrical, or Civil Engineering (mandatory). * Additional certifications (BMS, Fire & Safety, Energy Management, ISO/EHS) are desirable. * **Experience** * 3 to 7 years of relevant experience in Facilities Management, Building Operations, or Engineering Services. * Exposure to managing MEP systems, critical utilities, and vendor relationships in corporate, IT/ITES, industrial, or commercial settings. **4\. Technical Skills** * Hands-on knowledge of: * MEP Systems (Mechanical, Electrical, Plumbing) * HVAC, UPS, Fire Alarm Systems * BMS and building automation platforms * CMMS / CAFM tools for maintenance scheduling * Understanding of: * Statutory compliance and licensing norms * Energy management techniques and sustainability practices * ISO 9001, ISO 14001, ISO 45001 standards **5\. Behavioral Competencies** **Competency** **Description** **Communication** Clear verbal and written communication with technical and non-technical stakeholders **Team Leadership** Ability to guide, motivate, and evaluate technical staff **Problem Solving** Quick and analytical thinking to resolve operational issues **Customer Focus** Client-first approach with focus on service excellence **Adaptability** Flexibility to manage dynamic requirements and emergency call-outs **Decision-Making** Timely and effective decisions in high-pressure situations **6\. Organizational Core Values** * **Driven** * Sets and achieves high standards. * Takes initiative to resolve challenges and exceed client expectations. * **Resilient** * Adapts quickly to changing circumstances. * Maintains performance during emergencies or high-stress scenarios. * **Inclusive** * Promotes collaboration and teamwork. * Values diverse perspectives and constructive feedback. * **Visionary** * Thinks ahead and proposes long-term improvements. * Embraces innovation and sustainable practices. * **Entrepreneurial** * Takes ownership of tasks and drives continuous improvement. * Acts with agility, creativity, and responsibility. **7\. Key Interfaces** * **Internal**: Operations Team, EHS, HR, Procurement, Projects Team * **External**: Clients, AMC Vendors, Contractors, Statutory Bodies, Utility Providers **8\. Performance Indicators (KPIs)** * Equipment uptime and maintenance compliance * Energy and utility cost reduction * Audit and statutory compliance scores * SLA adherence by vendors * Incident response and resolution time * Client satisfaction and feedback INCO: “Cushman & Wakefield”