Assistant Manager-Service

### Assistant Manager – Service Controls (Fire & Security Services) ### Job Purpose ### The Assistant Manager - Service Controls is responsible for overseeing service operations, compliance, controls, and performance management within Fire & Security Services. The role ensures adherence to safety standards, contractual SLAs, regulatory requirements, and operational governance while driving service excellence and continuous improvement. Key Responsibilities -------------------- ### Service Operations & Controls * Monitor and enforce service control processes across fire and security maintenance operations. * Ensure compliance with service delivery standards, contractual obligations, and company policies. * Track preventive and corrective maintenance schedules for fire alarm, firefighting, access control, CCTV, intrusion detection, and related systems. * Conduct regular audits to identify service gaps and implement corrective actions. ### Compliance & Risk Management * Ensure compliance with fire safety regulations, statutory requirements, and customer-specific standards. * Monitor adherence to EHS (Environment, Health & Safety) policies and procedures. * Manage risk assessments and implement mitigation plans for operational and service-related risks. * Support internal and external audits and ensure closure of audit findings. ### Performance Management * Monitor SLAs, KPIs, response times, and service quality metrics. * Analyze service performance data and prepare management reports. * Identify trends, recurring issues, and opportunities for operational improvements. * Drive continuous improvement initiatives to enhance efficiency and customer satisfaction. ### Customer & Stakeholder Management * Act as a key point of contact for customers regarding service governance and performance. * Conduct service review meetings with customers and internal stakeholders. * Collaborate with Service Managers, Operations Teams, and Technical Teams to drive service excellence. ### Team Leadership * Support and guide service coordinators, supervisors, and field engineers. * Ensure resource planning and effective deployment of service personnel. * Promote a culture of compliance, safety, and accountability. Desired Candidate Profile ------------------------- ### Education * Bachelor's Degree in Engineering (Electrical, Electronics, Mechanical, Instrumentation) or related discipline. * Certifications in Fire & Security Systems, Safety, or Project Management are preferred. ### Experience * 5-8 years of experience in Fire & Security Services, Building Technologies, Facility Management, or Service Operations. * Experience managing service controls, compliance, audits, and customer escalations. * Knowledge of Fire Detection & Alarm Systems, CCTV, Access Control, Intrusion Systems, PA Systems, and Fire Suppression Systems.