Assistant Manager - Service

**Job Summary:** The Assistant Manager Service – Controls is responsible for leading the installation, commissioning, maintenance, and service support activities related to Building Management Systems (BMS) and HVAC Controls. The role involves managing a team of service engineers and technicians, ensuring successful project execution, system reliability, customer satisfaction, and adherence to quality and safety standards. Key Responsibilities * Lead commissioning, troubleshooting, and servicing of BMS and HVAC control systems. * Manage installation and integration of controllers, sensors, actuators, VFDs, control panels, and field devices. * Oversee commissioning of HVAC equipment including Chillers, AHUs, FCUs, Cooling Towers, Pumps, and VAV systems. * Ensure successful integration through BACnet, Modbus, LonWorks, and other communication protocols. * Support system testing, point-to-point checks, functional testing, and performance validation. * Manage service schedules, resource allocation, and field execution activities. * Provide technical guidance and mentoring to service engineers and technicians. * Act as the primary escalation point for complex technical issues and customer concerns. * Coordinate with customers, consultants, contractors, and project teams to ensure timely project delivery. * Review service reports, commissioning documentation, and project handover records. * Drive customer satisfaction through effective service delivery and issue resolution. * Ensure compliance with safety, quality, and company operational standards. Qualifications & Experience * Bachelor's Degree/Diploma in Electrical, Electronics, Instrumentation, Mechanical Engineering, or related field. * 6–10 years of experience in BMS, HVAC Controls, Installation, and Commissioning. * Minimum 2–3 years of team handling or supervisory experience preferred. Key Skills * Building Management Systems (BMS) * HVAC Controls & Automation * DDC Controllers * BACnet, Modbus, LonWorks * Chiller & HVAC System Commissioning * VFDs and Control Panels * PLC/SCADA Knowledge * Team Management & Customer Handling * Troubleshooting & Root Cause Analysis * Project Execution & Service Operations **Industry Preference:** Building Automation, HVAC, Data Centers, Commercial Buildings, Healthcare Facilities, Industrial Automation, Smart Buildings, and Critical Facilities.