Assistant Manager - Tcs

**Job Title:** EVP 7 **Date:** 18-03-2026 **Name:** **Written by:** Birupakshya Panigrahi **Reports to:** EVP6 **Approved by:** Bell Leanne   (Jobholder) **Division/Dept:** AMIEO TCS **Approved by:**  Bell Leanne (Immediate Superior) **Reference No:** **Approved by:** Kharchenko, Pavel (Next level Superior) **1.  JOB PURPOSE**             _Summarise in one statement why this job exists; and how it contributes to the overall mission/objective of the organisation._ To ensure Adherence of Nissan Warranty policy and procedure at NCS, RBU and Dealers. This job contributes towards TCS 2nd line of Defence in Warranty Reclaim warranty expense from suppliers-based liability ratio, by collecting concern parts from market and reviewing supplier submitted 8D warranty parts analysis reports (WPAR) according to Nissan standard report requirements. **2\. ORGANISATIONALCHART**      **_(Only_** _Job Titles)_ AMIEO TCS EVP 4 EVP 5 EVP 6 EVP 7 **3.   PRINCIPLE ACCOUNTABILITIES** _List the expected end results that must be achieved in order to fulfil your job purpose and the activities that help in achieving these results._ **EXPECTED END RESULTS** **MAJOR ACTIVITIES** Adherence of Nissan Warranty policy and procedure Dealer claims analysis, validation, and Processing (Warranty, RSA, LRSA, EV Battery claims) Support Dealer/vendor query on Warranty system, policy, and Procedure Content Management System (CMS) & Support Line Tool Specialist Market Governance Top "X” Co-ordination Claim Mask Creation **EXPECTED END RESULTS** **MAJOR ACTIVITIES** Approved/rejected 8D warranty parts analysis reports Claim Analysis & Supplier Chargeback Reporting Improve supplier chargeback recovery ratio \- Review supplier submitted 8D warranty parts analysis reports (WPAR) according to Nissan standard report requirement. \- Approve or reject report based on content of 8D WPAR vs Nissan standard \- Provide detailed response to supplier if report is to be rejected \- Data analysis of all warranty claims to understand recharge per vehicle/supplier/PFP \- Data analysis of top value contributing PFP to seek opportunities to increase SCB identifying target items \- Study countermeasure details & history \- Benchmark best practices from NSC globally \- Reporting of warranty SCB KPI on monthly basis to management **4\. MAJOR CHALLENGES** _Describe the major challenges you face in carrying out your job, and what you do in order to overcome them._ * Deep data analysis and standardisation of supplier warranty claim data * High dependency on excels sheets for analysis. * Multiple systems knowledge and understanding **5.   KEY INTERACTIONS** _Who (internal/external) does this position interact with on a regular basis to perform this role? How often and for what purpose?_                                           Internal External * AMIEO TCS * NML CC0 * NMIPL * ISIT team * NSC, RBU, Dealers * External Auditor **6.**   **DIMENSIONS** _List the data which will reflect the scope and scale of activities concerning your job._               _(These should be quantifiable numerical amounts)_ \[DRAFT\] KPIs: * Claim Analysis * WPAR response time * WPAR coding application * Chargeback Ratio & Amount Recovery * Query & claim validation:  approved / returned / rejected within 48 business hours * Maintain % of validation rules at HQ and RBU level to ensure normal business operation * NSC communication: content management system message to be validated and raised within fixed time following identification of issue * High cost warranty claim items to be analysed and escalated monthly with proposed countermeasure (e.g. pre-authorisation rule, bulletin etc) * Regular reports to be issued within <1 working day from agreed deadline * 95% warranty claim allocation to responsible manufacturer/supplier within 24 hours **7.     SKILLS AND KNOWLEDGE**               _State the minimum acceptable proficiency for this job. Do not state incumbent-specific information._ EDUCATIONAL QUALIFICATIONS ========================== Diploma / BE - Mechanical, Automobile, or equivalent with 5-6 years of experience RELEVANT EXPERIENCE =================== Hands on experience (+4 Yrs) supplier recovery Hands on experience in Parts Quality Assurance in OEM or Supplier Sound experience on Data Analytics and solution generation Must have advanced level skill on Microsoft Office – Excel, word, PowerPoint, ============================================================================= Should have good understanding on dealer/vendor warranty process PERSONAL CHARACTERISTICS & BEHAVIOURS ===================================== Good communication skill ======================== Good know how of Microsoft office to prepare management presentations. Good interpersonal skills for interaction with various stake holders Good logical thinking **8.     APPROVAL** **Date** **Comments** **Date** **Job Holder** **Immediate Superior** **Next Level Senior** _This document is the property of Renault Nissan and the information contained herein is confidential_ **Glossary** **Divisions** **NMIPL:** Nissan Motor India Pvt Ltd **RIPL:** Renault India Pvt Ltd **RNAIPL:** Renault- Nissan Automotive India Pvt Ltd **RNTBCI:** Renault- Nissan Technologies and Business Centre India **NML:** Nissan Motor Co. Ltd, Japan **Designations** **DMD:** Deputy Managing Director **CMD:** Chief Managing Director **SVP:** Senior Vice President **VP:** Vice President **HOD:** Head of Department **Deputy HOD:** Deputy Head of Department **GM:** General Manager **DGM:** Deputy General Manager **AM:** Assistant Manager **Departments** **MDs Office/ MDO:** Managing Directors Office **TCS:** Total Customer Satisfaction **PP& PMO:** Product Planning and Program Management Office **PE:** Production Engineering **IE:** Industrial Engineering **PCSCM:** Production Control and Supply Chain Management **PCC:** Parts Consolidation Centre **PWT PE:** Power Train Plant Production Engineering **IMS:** Integrated Management System **R&A:** Reporting and Accounting **BSC:** Business Scheme Change **TQM:** Total Quality Management **QA:** Quality Assurance * **VQA:** Vehicle Quality Assurance * **IHQA:** In- House Quality Assurance * **FQI:** Field Quality Improvement * **FQA:** Field Quality Assurance **Terms** **GK:** Genba Kanri (Shop Floor Management) **RTC:** Regional Training Centre **WTR:** Warranty Turnover Ratio **APW:** Alliance Production Way **OEE:** Overall Equipment Efficiency **QRQC:** Quick Response Quality Control **SOP:** Start of Production **CBU:** Complete Built Units **Kaizen Methodology:** Continuous Improvement Activities Chennai India