Assistant Operation Lead

**Life tastes better with ice cream ** With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.   We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.  What truly sets us apart is how we work.  We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.  We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.   **The role** As the **Assistant Operation Lead – Credit Management**, you will be responsible for overseeing the operational delivery of credit management processes executed by Third-Party Service Providers (3PSPs). You will ensure adherence to defined service levels, controls, and compliance standards while acting as the key link between global strategy and operational execution. This role focuses on ensuring operational excellence, governance, and continuous improvement across all outsourced credit management activities. **What you'll be responsible for** **3PSP Operations Management & Governance** * Oversee end-to-end operational performance of 3PSPs delivering credit management services. * Ensure alignment of 3PSP execution with global credit policies and process standards. * Act as the primary point of contact for operational governance and service delivery management. **Performance Monitoring & SLA Management** * Conduct regular reviews of SLAs, KPIs, and service delivery performance. * Monitor productivity, quality, and turnaround times across operations. * Drive performance improvement initiatives where gaps are identified. **Controls, Compliance & Risk Oversight** * Ensure adherence to internal controls, audit requirements, and compliance standards. * Perform periodic control checks and governance reviews. * Identify and mitigate operational and compliance risks in collaboration with stakeholders. **Stakeholder & Issue Management** * Collaborate with Global Lead, Regional Leads, and Markets to ensure seamless operations. * Drive resolution of escalated operational issues and service disruptions. * Facilitate regular governance forums with 3PSPs and internal stakeholders. **Continuous Improvement & Transformation** * Identify opportunities for process optimization, automation, and efficiency gains. * Support implementation of standardization initiatives across regions and providers. * Promote best practices and knowledge sharing across teams and 3PSPs. **Reporting & Insights** * Provide regular operational dashboards and performance insights to leadership. * Track and report key risk indicators, service performance, and compliance metrics. * Support decision-making through data-driven analysis and recommendations. **We're looking for someone who** **​​** **Experiences & Qualifications** * University degree preferably in Business Administration, Finance, or related fields. * 12+ years in Credit Risk / O2C / Finance / managing operations. * Strong knowledge of Salesforce, SAP S/4HANA, SAP-FSCM, credit frameworks, and financial analytics * Experience in Global Business Services (GBS) or shared services environment is highly preferred. * Excellent communication skills, with the ability to bridge the gap between technical IT requirements and business-facing customer service needs. **What you'll get** Alongside meaningful work and strong development, we offer a reward package that typically includes * Market-competitive pay and performance related rewards * Flexible ways of working * Support for health, wellbeing and life outside of work * Time off to rest and recharge * Ongoing learning and development opportunities * Specific benefits vary by location #TMICC **Why join us? ** This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!  You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward. \- Roles with real accountability and visible impact \- Free to move fast, experiment and challenge how things are done \- Continuous learning and development as the business grows \- Reward linked to performance and contribution. Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business. **Ready to build the future of Ice Cream?** If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps. If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know. **Additional information** The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.