Assistant Retail Development Manager Trainer - Fragrance & Beauty Products

**Key Responsibilities** **Assistant Retail Development Manager** Sales/Soft skills Training \-    Work closely with L&D team and other departments within FBP division to identify sales  training needs \-    Ensure provide high quality training and deliver the effectiveness of training programs  through well plan training preparation, quality of delivery, evaluation and follow-up. \-    Review and ensure sales / Soft skills training programs are delivered according to Chanel image  standard and Regional guidelines. \-    Provide necessary feedback report and follow up action plans to update regional and  local team. Coaching and Retail people development  \-    Work closely with RLDP to make contributions to salesforce productivity, retail people  development and ensure quality of service at POS/BTQ.  \-    Provide field coaching to counter managers regularly to ensure upskill of retail leaders at  POS/BTQ.  \-    Ensure provide high quality of retail people development and local retail leadership  programs Assist L&D manager in learning and development organization related projects \-    Provide support to L&D manager to upskills team members and build new capability for L&D organization **Trainer** * Deliver training to cultivate a customer-centric mindset and enhance BAs’ selling skills. * Review, translate and localize the training materials to align with local market needs. * Maintain / Update training material for BA Sales and service based on the information given by head office & regional office. * Deliver high-quality training that aligns with brand image and standards. * Integrate the result of followings into training and coaching solutions: Customer satisfaction survey, Mystery shopper program