Associate - Client Services Operations Division

**Company Introduction:** _We’re home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day._ _HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."_ **Job Summary:** Client Centricity as one of the strategic execution pillars, we are looking for a motivated Associate to join our Derivatives Client Services team. **Job Duties:** Job Responsibilities: * Responsible for the client enquiries function for Derivatives markets, ensuring that client enquiries are handled promptly and professionally * Manage critical daily tasks on derivatives operations, including processing client on-boarding, reviewing technical tests and collaborating with other teams on scheduling rollout. Other operational tasks include maintenance of client databases, billing handling, device and updating relevant areas of HKEX website * Identify opportunities for process improvement and automation to increase efficiency, reduce costs and improve overall operational performance * Collaborate with other teams to complete user acceptance tests Job Requirements: * University degree or higher in finance, computer science, statistics, or a similar subject * 4 years or more of work experience in the financial industry, with a preference for roles related to derivatives operations (client on-boarding, technical testing and hotline). Candidates with less relevant experience may be considered for the “Officer” level * A team-player attitude and ability to develop strong relationships * Strong organizational skills, task prioritization, attention to detail, and problem-solving skills * Knowledge in securities with exposure to Hong Kong and Mainland cash and derivatives markets * Have an excellent command of both written and spoken English and Chinese * Proficiency in Microsoft Excel * Proficiency in VBA Programming and Microsoft Power BI is a plus _HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace._ **Location:** HKEX - Exchange Square **Shift:** Standard - 40 Hours (Hong Kong SAR) **Scheduled Weekly Hours:** 40 **Worker Type:** Permanent