Associate Customer Service Rep

**Job Title** ------------- Associate Customer Service Rep **Location(s)** ------------------ Chennai **About Us** Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health. Find your future at Revvity  **Job Description – Executive or Senior Executive – Customer Care** **About us:** Revvity is an international developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We have deep experience in our field, having been part of Revvity’s 85-year history, and are excited for our future as a dedicated life sciences & diagnostics business. Our diverse team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health. **Site –** India **Business Unit -** Diagnostic Laboratory Operations **Purpose of the main job** Responsible for handling customer care activities – like queries, Feedback & complaints **Main responsibilities** * Handling all incoming & outgoing calls with regard to customers queries on samples, pickups, registrations, cancellation & sample collection materials. * Responsible for handling Toll Free services * Support customers with product information, TAT, and other related communication * Create MIS reports to support the management on service performance, Complain register, query resolution matrix and timelines * Analyze the pre analytical information for understand the customer trends, pre-analytical errors etc. * Evaluate customer support system and prepare action plans to improve the customer service department. * Implement Quality Management System for Customer Care department * Ensure all customer service activities support and strengthen the strategic objectives of overall organization * Responsible for ensuring 24/7 customer call management * Inventory management to customers * Shipment to US by coordinating & following up from receive to report. **REQUIRED COMPETENCE** **Education** – Any Graduate (B.Sc. or M.Sc.) in Life Sciences / Medical Sciences / related disciplines **Required work experience related to position** Executive - Fresher or 1-2 years Senior Executive – 4 to 7 Years’ experience in handling Customers in Life              Sciences/Lab services/Hospital **Special requirements / Skills / Attributes** Soft Skills, Computer knowledge **Competency Required** _Strategic Perspective:_ * Successfully complete individual goals in support of the company strategy * Takes on assignments in different areas of operations * Research a customer issue and make a recommendation to your manager _Market Focus:_ * Supports critical business processes with operations, supply chain and quality * Takes on assignments that support/integrate with cross functional teams * Key contributor to the success of a business process _Leadership:_ * Shows leadership tendency on project teams, assignments * Increase personal effectiveness and performance * Ask for stretch assignments _Change Management:_ * Research/ present new ideas * Continuous Quality improvement