Associate Operations

Role: Associate- Operations (Delivery) - US   About Interview Kickstart Interview Kickstart (IK) is the leading platform for technical interview preparation. We help experienced engineers and engineering leaders transition to top roles in product companies through industry-vetted courses and one-on-one mentorship by current and former hiring managers from Google, Meta, Amazon, and other top-tier firms. With over 10,000 successful transitions and 700+ instructors, IK is building the gold standard for career transformation in tech.   Role Overview: We are looking for an Associate – Operations (Delivery) to join our Delivery Operations team. The role will be responsible for ensuring the smooth functioning of our instructor and mentor ecosystem and supporting the day-to-day delivery of learning programs. The candidate will primarily manage instructor/mentor concerns, coordinate with internal stakeholders, and ensure the right resources are available and deployed effectively to support program delivery.   Key Responsibilities: - Act as the primary point of contact for instructors and mentors for operational and delivery-related concerns. - Understand, address, and resolve instructor/mentor queries related to sessions, schedules, learner batches, assignments, and other delivery requirements. - Coordinate with instructors and mentors to ensure smooth execution of scheduled sessions and program activities. - Handle escalations professionally and coordinate with relevant internal teams for resolution. - Maintain strong relationships with instructors and mentors to ensure a positive working experience. - Communicate program updates, processes, schedules, and operational changes to instructors and mentors. - Identify recurring challenges faced by instructors/mentors and suggest improvements to existing processes. - Coordinate resource allocation based on program requirements, learner batches, schedules, and instructor/mentor availability. - Track resource availability, utilization, schedules, and assignments.   What We’re Looking For: - 1–2 years of experience in Customer Operations, Operations, Program Operations, Delivery Operations, Customer Success, or a similar role. - Strong communication and interpersonal skills with the ability to interact effectively with instructors, mentors, and internal stakeholders. - Excellent organizational skills with the ability to manage multiple tasks and stakeholders simultaneously. - Ability to handle escalations and resolve operational concerns with a solution-oriented approach. - Strong attention to detail and ownership of assigned responsibilities. - Good working knowledge of Google Sheets/Excel and other productivity tools. - Ability to work in a fast-paced environment and adapt to changing priorities. - Preferred Qualifications - Experience in EdTech, education, SaaS, or service-based organizations is preferred.