Associate Partner Success

Job Title: Associate, Partner Success Job Description The Associate Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channel partners. * Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts * Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners * Conduct monthly/quarterly consultative reviews and health checks analyzing our needs * Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers * Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements. * Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams * Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business * Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products * Manage high volume of customer contacts through phone and email each day * Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience * Maintain a high level of CRM hygiene to ensure all relevant data is captured * May potentially attend vendor events Location: MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara Language Requirements: Time Type: Full time