Associate Renewal Sales - Bilingual

Job Title: Associate, Renewal Sales - Bilingual Job Description The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers. **You will:** * Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities * Provide an accurate weekly/ monthly/ quarterly sales forecast * Mastery of product knowledge and technical understanding of services to assess client requirements * Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage * Manage external competitive pressures and handle objections to retain customers or win new customers * Manage a high volume of customer contacts through phone and email each day – majority of communication is outbound * Work with your team and management to provide a professional experience during all interactions with customers and prospects * Maintain the customer management system (CRM) to ensure all relevant data is captured * Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts * Work with a team and report directly to a Sales Manager **You have:** * Fluent in English (B2 required) – verbal and written communication. * 1.5+ years of experience in a sales support, renewals, customer success, or account management role. * High school diploma, mandatory * Availability to work a hybrid modality. * Strong organizational and time-management skills with attention to detail. * Experience working with Salesforce or similar CRM tools. * Excellent interpersonal and negotiation skills. * Comfortable working in a fast-paced, target-driven environment. * Prior success in the achievement of personal and team sales quota/goals. * Excellent knowledge of MS Office programs **Preferred Qualifications:** * Background in B2B client-facing roles. * Familiarity with sales or renewals metrics and reporting tools. Location: CRI Work-at-Home Language Requirements: English, Spanish (Required) Time Type: Full time2026-08-25