Associate Renewals Sales - Trilingual

Job Title: Associate, Renewals Sales - Trilingual Job Description The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers. **You will:** * Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities * Provide accurate weekly/ monthly/ quarterly sales forecast * Mastery of product knowledge and technical understanding of services to assess client requirements * Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage * Manage external competitive pressures and handle objections to retain customers or win new customers * Manage high volume of customer contacts through phone and email each day – majority of communication is outbound * Work with your team and management to provide a professional experience during all interactions with customers and prospects * Maintain the customer management system (CRM) to ensure all relevant data is captured * Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts * Work with a team and report directly to a Sales Manager **You have:** * 1.5+ years of experience working in a customer service or sales capacity * Availability to work in a hybird modality * Highschool diploma, mandatory * Experience working with Salesforce.com or similar CRM * Minimum B2 English level and B2 Portuguese * Prior success in achievement of personal and team sales quota/goals * Experience in high-volume calling * Experience learning new technology and data * Problem solving skills * Excellent knowledge of MS Office programs * Experience or willingness to work from home  Location: Costa Rica- San Jose Language Requirements: Brazilian Portuguese (Required), English (Required), Spanish (Required) Time Type: Full time