Associate Resorts Services

REQ9398 Associate, Resorts Services (Open) **POSITION SUMMARY:** The Associate, Casino Services plays an important role in heart of house Business Development team. The Associate, Casino Services is responsible to contact the targeted / potential businesses or private individual player by telephone in order to promote City of Dreams Casino Marketing packages or services. Assist the hospitality / client services team on making any necessary prearrangement and requests for the players (i.e. reservations, travel arrangement) to ensure the hassle-free travel of the players. **PRIMARY RESPONSIBILITIES:** * Have full understanding of products, make strategically outbound and inbound telemarketing call (operate 24 hours); * Prearrange and coordinate with respective department / team to arrange the accommodations and requests for the expected arrival players (i.e., Room reservations, travel arrangement, F&B) * Scheduling and rostering of Business Development Team * Handle administrative activities in a timely and complete manner; * Assist in performing periodic data analysis and reporting to discover the trends and members’ preference; * Assist arranging event settings for premium players * Works with related departments to ensure the hassle-free stay for premium players * Perform any other duties or projects as assign by Assistant Manager, Casino Services **KEY PERFORMANCE INDICATORS:** As agreed with the Company **QUALIFICATIONS:** **Experience** * One year or above relevant experience in sales and promotion field, preferably in casino marketing * Previous telemarketing sales or outbound sales is an advantage * Displays a high commitment to improving customer service * Motivates others to achieve business objectives and common goals * Encourages people to work as a team * Adopts and implements new approaches and practices to meet changing circumstances **Education** * Tertiary Qualifications **Skills / Competencies** * Computer literate * Excellent interpersonal and communication skills in English and Cantonese essential, Mandarin highly regarded * Ability to converse in foreign language(s) will be an added advantage * Pleasant and mature disposition * Able to define problems, collect data, establish facts, and draw valid conclusions * Able to work under pressure and result driven * Has strong organizational and time management skills * Has strong phone presence * A team player