Associate Store Leader Woodbury Commons

In short: As the Associate Store Leader, you will drive operational excellence and team engagement within our retail environment to ensure every fan experiences the brand’s premium identity. You will translate On’s detail-oriented approach and customer-centric approach into daily practice, autonomously while championing your team’s successes. Reporting to the Store Leader, you will support the retail function by optimizing store workflows and fostering a culture of high performance and service with authenticity. Your contribution ensures that our premium service standards are not only met but elevated through systemic thinking and operational ownership. Your Mission: • Own floor management and daily store operations with little to no guidance, ensuring a premium environment that reflects On’s premium standards • Lead and coach the team on the Cloud CX philosophy, setting the benchmark for customer-centricity and service excellence in every interaction • Manage stock levels according to business forecasts and proactively communicate merchandising topics across functional teams • Analyze daily KPI’s and goals to identify root causes of challenges and implement actionable behavior to enable positive change in store performance • Identify skill gaps across the Lead Store Advisor team and facilitate training sessions on business-related topics as a champion for professional development • Drive the store’s vision and purpose by engaging the team and fostering a culture of trust and shared accountability Your Story: • You bring 5+ years of experience in retail leadership or high-touch service environments, specifically within premium or performance-driven brands • You demonstrate advanced problem-solving skills, with the ability to ask the right questions and think systemically to solve operational hurdles • You are an expert facilitator with experience delivering technical or operational training and coaching to diverse team members • You have a high level of emotional intelligence, consistently reflecting on performance and pursuing new knowledge to stretch your professional limits • You communicate with authenticity and clarity, building strong relational intelligence to influence and partner with cross-functional stakeholders Your Team: Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence. We move fast, stay agile, and always put our fans at the center of everything we do, ensuring that every interaction delivers a moment of WOW.