Associate SWE

**Key Responsibilities** **1\. Platform Monitoring & Operational Support** * Monitor enterprise integration platforms including **MuleSoft, GoAnywhere, EDBIC, ELK/Elastic**. * Proactively identify integration failures, performance issues, and data discrepancies. * Support **24x7 operational coverage** through shift-based rotations as required. * Ensure timely incident acknowledgment, triage, and resolution within SLA. **2\. Incident & Problem Management** * Handle **L2 production incidents**, perform impact analysis, and drive recovery. * Participate in **RCA and CAPA activities**, documenting root causes and preventive actions. * Coordinate with leads and cross-functional teams during major incidents and escalations. **3\. Automation & Tooling** * Develop and enhance **automation solutions** for operational efficiency (e.g., alerting, ServiceNow ticket creation, health checks). * Build and maintain **monitoring dashboards** (Elastic/Kibana) to improve visibility and proactive detection. **4\. Deployment & Change Support** * Support deployments and post-deployment validation across integration platforms. * Ensure adherence to **Change Management (CRs, freeze windows, approvals)**. * Assist with version upgrades, configuration changes, and platform maintenance activities. **5\. Documentation & Knowledge Management** * Maintain clear **runbooks, SOPs, and operational documentation**. * Participate in knowledge transfer sessions and support onboarding of new team members. * Provide regular work summaries and updates for leadership visibility. **Roles & Accountability** **Associate Software Engineer** * Own day-to-day operational tasks assigned during shift. * Ensure process adherence for incident handling, monitoring, and escalation. * Actively participate in continuous improvement and automation initiatives.