Associate Systems Engineer

We are seeking an enthusiastic Associate System Engineer from within our team to join our operations and client services function. This is a great opportunity to grow your technical foundation, work closely with clients, and contribute to a high-performing 24×7 support team. ### What You Will Do * Support a 24×7 operational environment across rotational shifts, ensuring consistent service delivery. * Handle Level 1 analysis, troubleshooting, and resolution of application and infrastructure incidents. * Conduct recording reviews to assess user experience and gauge service impact. * Collect application logs and escalate cases to the Development team with clear context. * Deliver a premium client experience — tracking open issues, coordinating responses, and helping clients resolve problems efficiently. * Contribute to weekly/monthly client read-outs and progress presentations. * Identify and help drive issue/bug remediation to resolution across the client base. * Maintain an up-to-date log of known issues and fixes, supporting consistent resolution outcomes. * Author and maintain technical and operational procedure documentation. * Participate in daily/weekly technical and leadership calls, keeping stakeholders informed on progress. * Build positive, professional relationships with customers and teammates. ### What We Are Looking For * 1+ year of experience in proactive support and infrastructure/application monitoring. * Familiarity with Global Command Center, Service Desk, or Frontline Monitoring operations. * Commitment to following team, account, and client policies and procedures. * Exposure to Application/Infrastructure Monitoring tools and solutions. * Experience with Windows Server environments, .NET-based application support, IIS, worker processes, Web.config, and Event Logs. * Basic understanding of networking and Azure Monitoring. * Intermediate SQL skills — including SQL Jobs, queries, blocking scenarios, and Always On configuration. * Experience with ITSM platforms such as ServiceNow or equivalent Service Desk tools. * Basic knowledge of ITIL framework (V3.0 Foundation certification is an advantage). * Ability to present data clearly using Power BI, Excel pivot tables, and charts. * Good command of written and verbal English; international support experience (US or Europe preferred). ### Nice to Have * Exposure to healthcare-related applications or patient care environments. * Familiarity with Azure cloud environments. ### Qualifications * Bachelor's degree in Computer Science, Information Technology, or a related field. * Relevant IT certification(s) are a plus. * Strong interpersonal and communication skills — written and verbal — with a customer-first approach. Originally posted on [Himalayas](https://himalayas.app)