Atlassian Administrator 1726

This is a remote position. We are seeking an experienced **Atlassian Administrator** to manage, optimize, and continuously improve our Atlassian Cloud ecosystem. This role will be responsible for the administration, configuration, customization, and support of **Jira Software, Confluence, and Jira Service Management (JSM)** , ensuring these platforms effectively support business processes and operational goals across the organization. The ideal candidate combines strong technical expertise with excellent problem-solving and communication skills, and has experience designing scalable solutions, automating workflows, integrating enterprise systems, and supporting end users in a fast-paced environment. Key Responsibilities -------------------- * Administer and maintain Atlassian Cloud products, including Jira Software, Confluence, and Jira Service Management. * Configure and manage Jira projects, issue types, custom fields, screens, workflows, permission schemes, and notification schemes. * Create and maintain Confluence spaces, templates, permissions, and knowledge-sharing structures. * Design, configure, and optimize Jira Service Management portals, request types, queues, and ITSM workflows. * Collaborate with business stakeholders to gather requirements and translate business processes into scalable Atlassian solutions. * Develop and maintain advanced automations using Automation for Jira, ScriptRunner (Groovy), and Atlassian APIs. * Manage integrations with enterprise platforms such as Okta, Azure AD, DevOps tools, and other third-party systems. * Administer user access, groups, permissions, and Single Sign-On (SSO) configurations. * Conduct periodic access reviews and support compliance and audit requirements. * Monitor platform performance, troubleshoot issues, and resolve incidents related to Atlassian products and integrations. * Manage Atlassian Marketplace apps, ensuring compatibility, security, and performance. * Provide technical support and guidance to end users, resolving issues and answering platform-related questions. * Create and maintain technical documentation, knowledge base articles, and user guides. * Deliver training sessions and promote best practices for Jira, Confluence, and Jira Service Management usage. * Participate in governance initiatives, platform optimization, and continuous improvement efforts. Requisitos ---------- Education & Experience ---------------------- * Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related field (or equivalent experience). * Minimum **5 years of hands-on experience** administering Atlassian platforms in enterprise environments. * Proven experience managing **Jira Software, Confluence, and Jira Service Management Cloud** . Technical Skills ---------------- * Strong expertise in: * Jira workflow design and administration. * Custom fields, screens, permission schemes, and notification schemes. * Confluence administration and space management. * Jira Service Management (JSM) and ITSM process implementation. * Experience developing automations using: * Automation for Jira. * ScriptRunner (Groovy). * Atlassian REST APIs. * Experience integrating Atlassian products with external systems using APIs, webhooks, and middleware solutions. * Knowledge of identity and access management solutions, including **Okta** , SSO, and SAML. * Experience managing users, groups, permissions, and security controls within cloud environments. * Strong troubleshooting and problem-solving skills related to Atlassian configurations, integrations, and platform performance. * Experience with scripting languages such as **Python, PowerShell, or JavaScript** is highly desirable. Soft Skills ----------- * Excellent verbal and written communication skills. * Ability to explain technical concepts to both technical and non-technical stakeholders. * Strong customer-service mindset and user support experience. * Ability to work independently and manage multiple priorities effectively. * Strong organizational skills and attention to detail. * Collaborative team player with a proactive and solution-oriented approach. Preferred Qualifications ------------------------ * Atlassian certifications (ACP or equivalent). * ITIL Foundation certification. * Experience working in regulated industries such as healthcare, finance, or other compliance-driven environments. * Experience leading Atlassian implementations, migrations, or governance initiatives. * Familiarity with Agile and Scrum methodologies. * Experience with SQL, reporting tools, or Business Intelligence solutions. * Knowledge of compliance frameworks such as HIPAA, SOX, GDPR, or similar regulations. Position Details ---------------- **Location:** Remote **Employment Type:** Full-Time **Level:** Senior **Language Requirement:** Advanced English (B2+/C1) required