Auto Sales Advisor

Redwood Credit Union is looking for a talented Auto Sales Advisor to research, locate and sell a variety of vehicles to our Members and Customers at the RCU Auto Lot.   Key Responsibilities Customer Service: o Greet Members and answers incoming phone calls. o Call Members referred to the auto-buying center by branch, member service center or other referrals to set appointments or sell vehicles. o Perform a professional delivery of new & used vehicles. o Assist Members/Customers in resolving mechanical and other issues related to purchased vehicles.  Auto Sales: o Research, recommends, locates and sells brokered new and used vehicles, as needed. o Compare different vehicles to facilitate the member’s purchase of their desired vehicle. o Demonstrate and Sell vehicles displayed on the auto buying center lot. o Meet with Members to research and analyze their desired vehicle(s). o Organize and arranges timely transportation for brokered vehicles. o Evaluate and recommends appropriate financing for Members when needed. o Prepare paperwork for the sale of the vehicle and loan. o Arrange installation of aftermarket items purchased by Members in a timely manner. o Sell mechanical breakdown warranties, guaranteed auto protection coverage, perma plate and other vehicle related items. o Collect trade-in titling documents and obtain loan payoff information. o Gather member information for submission of loan applications. o Collaborates with Sales Manager to provide trade-in pricing. o Ensure maximum flexibility to assist in a variety of functions as necessary. o Record and maintain SalesForce information and use it to produce sales. Other Functions: o Implements new CUSO/Credit Union related products and services with other employees of RCU Auto Services as needed. o Organize, schedule and arrange the transport of vehicles for reconditioning. o Conducts seminars as needed. o Provides feedback on marketing efforts. o Visits branches/departments to promote the RCU Auto Center location & services.   Join us and discover why you'll love working at Redwood Credit Union!   ABOUT REDWOOD CREDIT UNION (RCU): At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.   As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.    Why work for Redwood Credit Union? •  25th largest credit union in the U.S. and the largest financial institution based in the North Bay •   Recognized by Newsweek as one of "America's Best Credit Unions 2026" •   Awarded a 5-Star Bauer Rating •  Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2026" •   Top Corporate Philanthropists (#24) - San Francisco Business Times •   Voted Best Places to Work in the North Bay 20 years in a row •   World-class Employee Engagement scores •   Rated Superior in Service by more than 90% of Members, surveyed by SF Gate •   Industry leading Net Promoter Scores across the U.S. Minimum Qualifications- Knowledge, Skills and Abilities • Knowledge of types and accessories on automobiles. • Excellent services skills. • Skill in the operation of personal computers with office software and printers. • Skill in the operation of modern office equipment. • Ability to communicate effectively both verbally and in writing. • Ability to effectively sell automobiles and/or other vehicles. • Ability to process vehicle sales paperwork. • Ability to coordinate a variety of activities simultaneously and prioritize work. • Ability and knowledge to sell automobile accessories, mechanical breakdown warranties, guaranteed auto protection (GAP), and Perma Plate • Ability and desire to work in a team environment. • Ability to work weekends. • Ability to research and locate new and used automobiles. • Ability to analyze situations and recommend workable solutions for Members. • Ability to establish and maintain effective working relationships with a diverse group of people. • Ability to work a rotating schedule which will include working on Saturdays. • Ability to work additional hours as needed to fulfill the goals and objectives of this position. Licenses and Certifications • Ability to qualify for and maintain a DMV Salesperson License. • Maintain a valid California Driver’s License. • Ability to maintain insurance on RCU Auto Services’ insurance policy. The ideal candidate has a combination of education and experience equivalent to a high school diploma and four years’ automotive sales, bank or credit union experience.   Base salary range is $56,846.40 annually plus commission structure. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.   Redwood Credit Union offers a robust benefits package to our eligible employees including: •  Competitive medical, dental, and vision insurance, mental health offerings •  Employee performance incentive plan • Salary Advancement– Merit increase based on performance • 401(k) program with employer match • Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!   RCU Discounts and Perks: • RCU employees are eligible for a .75% discount off RCU standard collateral auto loans • RCU employees are eligible for a 1% discount on all recreational or boat loan products • 2% discount off Visas and LOC Loans through RCU • 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000. • 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000. • 0% interest on garment, fitness, or home office equipment loan of up to $500 • 100% financing for employee purchased homes!   Physical Requirements: • Ability to lift 35 pounds. • Ability to stand for extended periods of time. • Ability to bend, stoop, sit, walk, twist and turn. • Ability to use a computer keyboard and calculator. • Work environment is a combination of indoors and outdoors   *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.    Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.                                                                                                       We are an Equal Opportunity Employer