Av Vc Maintenance Technician Tier 2

WHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. POSITION OVERVIEW: The CST-VC Technician (Collaboration Solutions Team - Video Conferencing) - plays a critical role in supporting and maintaining video conferencing systems for our clients. The CST-VC Technician is responsible for delivering high-quality technical support, troubleshooting, and resolving issues related to in-room AVNC (Audio VisualNideo Conferencing) technology, including equipment failures, physical malfunctions, and software configuration problems. Key Responsibilities: • Provide ongoing technical support for video conferencing equipment and in-room AV technology. • Diagnose and resolve hardware and software issues, ensuring minimal downtime for end users. • Perform root cause analysis to identify recurring problems and implement solutions to prevent future incidents. • Analyze trends in AVNC issues to proactively improve service quality and operational processes. • Document solutions and best practices to enhance team knowledge and efficiency. • Participate in the commissioning of AV systems for both retrofits and new • Ensure all installations meet company standards and client Additional Duties: • Collaborate with cross-functional teams to deliver seamless AV • Maintain accurate records of maintenance activities and service requests. Ideal Candidate: • Strong technical background in AVNC • Excellent problem-solving and communication • Highly proficient with a wide range of AV technologies. What you'll do: • Primary on-site technician with the knowledge and skillset to fix 99% of issues in rooms • Primary user-facing POC for all VC related issues • Provide strong client level support to users, with a predisposition to de-escalate technical fails • Perform break fix (user reported incident) tasks within target SLA response window • Perform maintenance and repair tasks on all VC gear to maintain 99% uptime and address all primary issues • Maintain accurate tagging and data entry of all tasks, projects, and requests performed • Form strong XFN partnerships with local Helpdesk, Facilities, and Events • Provide VC focused support for users of all levels • RCA reported network related call escalation issues • Active monitoring of local and global VC Endpoints and related hardware • Initiate Cisco TAC cases and vendor RMA's for equipment • Advise and QC integrators of client installation standards • Partner with OTO New Builds DPM's to provision and deploy all VC and VIO related equipment in new office locations • Track inventory of on-site supplies, consumables, and assets • Maintain up to date knowledge of relevant industry standard hardware as well as client proprietary tools What you need to succeed: • Ability to be self-motivated and accountable in a fast-pace, independent environment • Ability to think creatively as well as methodically regarding technical issues • Knowledge of Cisco, Crestron, Extron, Shure, Clearone, and other AVNC related hardware and signal flow • Strong interpersonal, customer service, and conflict resolution skills • Willingness to learn and adapt to client culture • Ability to work both independently as well as with a team • Ability to handle physical tasks such as lifting large/heavy objects and physical integration/maintenance work #INDEMEA #LI-CT2 #LI-Onsite