Azure Support Lead

Job Summary: We are seeking a highly skilled and proactive Lead Operations Engineer to oversee and support our Data and Analytics (DNA) platform in a mission-critical environment. This role is responsible for delivering Level 2 (L2) and Level 3 (L3) support for the Data and Analytics team, ensuring stability, performance, and continuous improvement of our data platforms and processes. The position operates within a rotational shift model, covering 8 hours per day, 5 days a week, to ensure uninterrupted support during critical processing hours. As a senior member of the team, you will lead offshore operations, act as the primary escalation point, and drive operational excellence through automation, process optimization, and cross-functional collaboration. **Essential Functions/Responsibilities:** * **Operational Leadership:** Lead and mentor a team of offshore engineers supporting DNA production, QA batch jobs, and applications. Ensure seamless operations across shifts and act as the primary escalation point for critical issues. * **Production Support & Incident Management:** Troubleshoot and resolve complex production issues related to data, systems, and applications. Drive root cause analysis and implement long-term solutions to prevent recurrence. * **System Monitoring & Performance Optimization:** Monitor job schedules, application performance, and system health using enterprise tools. Proactively identify and resolve performance bottlenecks. * **Environment Management:** Administer and maintain EIM environments across Azure and BI platforms. Lead environment refreshes, cutovers, and release activities for major and minor deployments. * **Documentation & Knowledge Sharing:** Develop and maintain comprehensive support documentation. Provide training and guidance to team members to foster knowledge growth and operational maturity. * **Continuous Improvement:** Identify opportunities to enhance system reliability, automate manual processes, and improve support efficiency. Champion best practices in production support and DevOps. * **Stakeholder Collaboration:** Collaborate with cross-functional teams, including development, QA, and business stakeholders. Work with Microsoft support to resolve Azure-related issues. **Qualifications** * Bachelor’s Degree in Computer Science, Information Systems, or a related field. * 5+ years of experience in application development, production support, and system administration. * Proven experience leading technical teams in a high-availability, enterprise-scale environment. * Strong understanding of incident, change, and problem management processes. * Expertise in SQL (including performance tuning), PowerShell scripting, and Python. * Hands-on experience with the Azure platform including Databricks, Azure Data Factory, Azure Data Lake, and Azure SQL Data Warehouse * Familiarity with SAP BW, HANA, Data Services, and enterprise BI tools (Cognos, Power BI, Azure Analysis Services). * Experience with job schedulers such as Autosys or Tidal. * Working knowledge of Git and CI/CD practices. * Strong analytical, troubleshooting, and decision-making skills. * Excellent communication and stakeholder management abilities. #LI-SA1  _This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company._